Umair Yasir

• Collating, preparing and interpreting reports, budgets, accounts, commentaries and financial statements
• Development of long-term business plans for the company including identification of operational efficiencies and risk assessment
• Researched and recommended a more efficient office location resulting in a cost reduction of 35% in rent and utilities while ensuring easier access and improved safety for all employees
• Overseeing and controlling income, cashflows and expenditures
• Developed SOPs and formats for expense claims and reimbursements
• Developed and manage the financial system of the organization
• Transitioned the company from manual finance and accounts records to excel based formats
• Part of the cross-functional proposal development team of the organization
• Responsible for developing budgets for all projects and proposals including costing for HR, administrative and logistical expenses
• Developed a process for procurement and manage inventory and stock
• Comparison sheets for approval from senior management
• Supervision of clerical and administrative staff
• HR Operations
• Completing the data analytics life cycle (Ensuring data gathering, normalization, processing, analyzing & graphical representation)

• Grade 1 to 6 all subjects
• I.com, B.com and BBA all subjects
• O & A-level’s business, Economics, Information Technology, Commerce, Banking, Urdu, Islamiyat and History

• Development of “Daily Production & Sales” report (Sales Receivable, Cash sales)
• Daily Stock Report
• Posted of Purchases, sales, payments, receipts collections & Journal vouchers
• Managed cash transactions & petty cash book
• Maintained ledgers & reconciliation statements
• Responsible for all banking tasks
• In-charge of payroll and leave Management
• Management of stock of Raw Material, Work in Process, Finished goods
• Oversaw the annual Appraisal Reports
• Direct reporting to production manager for factory affairs
• Additional reporting to the General Manager in Head Officer as per management requirements (financial/HR/Operations)
• Coordination with Social Security & EOBI for staff benefits and compliance

• Collected & verified data from all other Contact Centers on daily, weekly and monthly basis
• Authentication of data is authenticated for accurate reporting and further escalation to the management
• Supported all reporting/operations/compliance and other sections for scheduling, forecasting and analysis
• Contributed in development of new reports requirements and their formats
• Management of Monthly KPIs report and its escalation up to first week of every month
• Managed records for all reports
• Call Center Call Analysis (Hourly / Daily / Weekly) conducted on monthly basis
• Quarterly Appraisal Reports based on KPI's of the Agent Performance
• Coordination and management of payroll and leave Management for all agents
• Development of new performance metrics based on KPIs
• Supporting senior management with key business and performance insights
• Part of “4 mb for all campaign”
• Developed dashboards for reporting
• Analyzed complaints category wise, region wise & week wise analysis (Complaints Extraction from Siebel CRM)

● Lead for FS Outbound Project for Telenor January – July 2013

● Worked under direct supervision of Floor Manager on Easypaisa project where I dialed outbound calls to Easypaisa Mobile Account holders for retention, Khushhaal Beema and E-load Campaign while meeting SLAs (Service Level Agreements) requirements.

• Part of “Project Inbound – Telenor Helpline FCA 789”
• Attended inbound calls to understand customer queries and registering appropriate complaints
• Resolved client issues for customer satisfaction
• Selected as Employee of the months for 4 different months during my career at Sybrid
• Given charge for Acting Supervisor for the team
• Developed supervisory reports and coached the team.