Umair Shahzad
Islamabad
Summary
Leads teams through clear performance monitoring, targeted coaching and consistent policy enforcement. Builds skilled workforces by directing recruitment, training and development that strengthen morale and support business goals. Coordinates recruitment, training, and performance reviews to improve team capability and reduce turnover. Builds staff confidence through structured coaching, clear targets, and consistent policy application across the workforce. Manages daily operations, staff scheduling, and quality standards to keep teams organised and focused on results. Uses process improvement, budget control, and Microsoft Excel to support informed decisions and reliable delivery. Strategic Operations Manager with solid expertise in streamlining processes and driving operational efficiency. Proven track record in optimising resources, managing cross-functional teams, and implementing innovative solutions to improve productivity. Adept at fostering strong relationships with stakeholders and spearheading projects that align with organisational goals. Committed to delivering impactful results and enhancing overall business performance. Experienced in optimising operations and streamlining processes to boost efficiency and productivity. Highly focused on team collaboration to drive projects forward and deliver results. Well-versed in managing budgets and resources, ensuring optimal use for maximum output.
Overview
2
2
Languages
1
1
Certification
12
12
years of professional experience
Work History
Operations Manager
Sybrid Private Limited - A Lakson Group Company
Islamabad, Islamabad
10.2025 - Current
- 2 years 1 month
- (1 year 2 months)
- Monitored staff performance and developed improvement plans.
- Directed staff recruitment and training, building a highly skilled and motivated operations team.
- Recruited and hired staff for organisational vacancies and enforced consistent policies across workforce.
Senior Assistant Manager
Sybrid Private Limited - A Lakson Group Company
Islamabad, Islamabad
11.2024 - 10.2025
- (1 year)
- Coordinated with HR to recruit, train, and develop staff, significantly reducing turnover rates.
- Organised staff training sessions on new product ranges, enhancing team knowledge and sales skills.
- Conducted performance reviews, providing constructive feedback and setting achievable targets.
Assistant Manager
Sybrid Private Limited
Islamabad, Pakistan
10.2023 - 09.2024
- Monitored staff performance and developed improvement plans.
- Trained new employees on company policies, customer service excellence, and sales techniques.
- Coordinated with senior management to implement strategic plans for revenue growth.
- Resolved escalated customer complaints by offering practical solutions and maintaining professionalism.
- Oversaw daily operations, including opening and closing procedures, to maintain store standards.
- Facilitated communication between staff and senior management, acting as a point of contact.
- Led weekly staff meetings to discuss targets, performance improvements, and customer feedback.
- Prepared detailed reports on weekly sales, expenses, and staff productivity for management review.
Lead Supervisor Operations
Sybrid
Islamabad, Pakistan
11.2021 - 09.2023
- Resolved customer complaints swiftly, turning negative experiences into positive outcomes.
- Maintained high standards of cleanliness and organisation in the workplace.
- Gave clear staff instruction to achieve production output.
- Monitored inventory levels, ordering stock as needed to prevent shortages.
- Oversaw daily operations, ensuring compliance with health and safety regulations.
- Monitored worker behaviours and enforced standards for consistent safety protections.
- Fostered a positive working environment, encouraging teamwork and collaboration.
- Assisted in the recruitment and training of new staff members, building a strong, efficient team.
Senior Supervisor Operations
Sybrid
Islamabad, Pakistan
11.2017 - 10.2021
- Maintained high standards of cleanliness and organisation in the workplace.
- Expertly delegated daily tasks to team members for maximised operational efficiency.
- Monitored inventory levels, ordering stock as needed to prevent shortages.
- Coordinated with other departments to streamline processes, enhancing overall business functionality.
- Conducted regular performance reviews, providing constructive feedback to promote employee development.
- Managed shift rotas and holiday schedules, maintaining optimal staffing levels at all times.
- Resolved customer complaints swiftly, turning negative experiences into positive outcomes.
Senior Service Quality Office
Sybrid
Islamabad, Pakistan
10.2015 - 09.2017
- Collaborated with team members to achieve target results.
- Managed complaints with calm, clear communication and problem-solving.
- Maintained clean, safe working environments to eliminate accident risks.
- Achieved service time and quality targets.
- Engaged with customers to better understand needs and deliver excellent service.
- Identified issues, analysed information and provided solutions to problems.
- Built and maintained courteous and effective working relationships.
- Handled customer concerns and escalated major issues to supervisor.
- Resolved customer queries and problems using effective communication and providing step-by-step solutions.
Service Quality Officer
Sybrid
Islamabad, Pakistan
11.2014 - 09.2015
- Coordinated with department heads to streamline operations and increase efficiency in service delivery.
- Analysed customer feedback and complaint data, identifying trends and developing strategies to enhance product quality.
- Produced detailed progress reports to identify strengths and areas for improvement and common trends.
- Facilitated training sessions for staff on quality assurance procedures, enhancing team competence and performance consistency.
- Studied customer needs and requirements to design potent quality control processes.
- Negotiated with suppliers on quality specifications and improvement plans, strengthening partnerships and product quality.
- Monitored changes in relevant legislation and standards, updating quality systems and practices to remain in compliance.
Education
Certificate of Higher Education - History
Asghar Malll College
Rawalpindi, PB01-2006
Skills
- Senior Administration
- Supervisory Management
- Project Management
- Process optimization
- Budget management
- Microsoft Excel
- Quality assurance
- Staff scheduling
- Team leadership
- Performance monitoring
- Customer relationship management
- Leadership skills
- Operational support
- Customer relationship building
- Leadership development
Languages
English
Advanced
C1
Urdu
Proficient
C2
Websites, Portfolios, Profiles
www.linkedin.com/in/umair-shahzad-600528341
Certification
- Capstone: Applying Project Management in the Real World
- Project Execution: Running the Project
- Google AI Essentials
- Agile Project Management
- Project Initiation: Starting a Successful Project
Accomplishments
- Planned and coordinated Govt/Non Govt projects resulting in increased Business & Revenues.
- Enhanced AI implementing across department for increased productivity and profits.
Timeline
Operations Manager
Sybrid Private Limited - A Lakson Group Company
10.2025 - Current
Senior Assistant Manager
Sybrid Private Limited - A Lakson Group Company
11.2024 - 10.2025
Assistant Manager
Sybrid Private Limited
10.2023 - 09.2024
Lead Supervisor Operations
Sybrid
11.2021 - 09.2023
Senior Supervisor Operations
Sybrid
11.2017 - 10.2021
Senior Service Quality Office
Sybrid
10.2015 - 09.2017
Service Quality Officer
Sybrid
11.2014 - 09.2015
Certificate of Higher Education - History
Asghar Malll College