Umair Mubarak
Summary
Experienced Training Manager with expertise in staff training, team leadership, food safety, and customer service. Skilled in developing high-performing teams, ensuring SOP compliance, and maintaining excellent operational standards. Passionate about coaching employees, improving performance, and delivering outstanding customer experiences.
Overview
4
4
years of professional experience
Work History
Pizza Hut
Training Manager
Lahore, Pakistan
02.2025 - Current
Responsibilitie
- Train the team on new menu and deals permissions and company polices
- Ensure Food safety hygiene and sanitation standards are followed
- Pizza hut standard operating procedures
Skill Required
- Time management and problem solving skills
- Knowledge of food safety and hygiene standards
Daily Duties
- Conduct Traning sessions for new hire
- Check SOPs are being Followed
- Work with branch manager to improve team performance
Goal of training manger
- Excellent customer service
- Safe and hygiene operation
- Proper closing shifts and details are share with Mails
- Managed complaints with calm clear communication and problem-solving.
Kfc
Cashier
Lahore, Pakistan
02.2022 - 11.2024
- Handled cash, credit card, and voucher payments, maintaining accurate financial records.
- Helped customers with specific item requests by answering questions and offering knowledgeable product advice.
- Processed payments by cash, cheque, or card to complete transactions.
- Welcomed customers to the checkout in a warm and polite manner, for continued customer satisfaction.
Education
Matric Degree - Biology
Brain college of Sciences
Lahore 01-2022
Intermediate Degree - F.A
Brain collage
Manga Mandi lahore 01-2023
Skills
- Word
- Excel
- Problem solving
- Hardworking
- Inventory Management
- Food safety
- Time management
Timeline
Pizza Hut
Training Manager
02.2025 - Current
Kfc
Cashier
02.2022 - 11.2024
Matric Degree - Biology
Brain college of Sciences
Intermediate Degree - F.A
Brain collage