Summary
Overview
Work History
Education
Skills
Timeline
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Umair khan

Umair khan

Computer Operator
Karachi,SD

Summary

Dynamic Data Analyst with a proven track record at Shiwantek, adept at leveraging advanced Excel functions and data visualization to uncover actionable insights. Recognized for enhancing decision-making processes through effective data collection and analysis, while demonstrating strong problem-solving skills and project management capabilities.

Overview

7
7
years of professional experience

Work History

Data Analyst

Shiwantek
08.2024 - Current
  • Produced monthly reports using advanced Excel spreadsheet functions.
  • Collected, cleaned, and analyzed large datasets to identify trends, patterns, and actionable insights using tools like Excel, SQL, and Power BI
  • Prepared interactive dashboards and visual reports to support data-driven decision-making across departments

Social Media Marketing Manager

Crea8ive Pulse
04.2023 - 08.2025
  • Developed customized paid advertising campaigns for maximum return on investment.
  • Managed multiple social media platforms for increased engagement and audience growth.
  • Boosted brand awareness by developing and implementing targeted social media campaigns.

Data Entry Expert

Speedylancer
09.2020 - 04.2023
  • Enhanced data accuracy by meticulously reviewing and correcting errors in spreadsheets and databases.
  • Effectively communicated findings from routine audits to supervisors, recommending corrective actions where necessary.
  • Performed regular backups of critical datasets, protecting against potential loss or damage due to system failures or other unforeseen events.
  • Streamlined data entry processes for increased efficiency and improved overall productivity.

Surveillance Officer

Level 3 Back Office Services
08.2019 - 08.2020
  • Identified and documented unauthorized actions by employees.Observed employee behavior through surveillance and reported cases of negligence or misconduct to the store manager for appropriate action
  • Enhanced overall situational awareness by effectively utilizing surveillance equipment, such as cameras and access control systems.
  • Monitored store premises via CCTV; in case of security breaches or robberies, promptly contacted local police and ensured incident reporting as per protocol.
  • Collaborated with the security team, ensuring smooth communication and swift action in emergency situations.

Call Center Representative

Epoch Communications
05.2018 - 06.2019
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.

Education

Associate of Arts - Arts

Shah Abdul Latif University
Shah Abdul Latif University, Khairpur
04.2001 -

Intermediate Certificate - Pre-engineering

Govt Higher School Bungledero
H644+6WP, Larkana
04.2001 -

Matriculation - Computer Science

Ismail Allah Wala Boys Sec School
Block 8 Clifton, Karachi, 75600
04.2001 -

Skills

Data analysis

Timeline

Data Analyst

Shiwantek
08.2024 - Current

Social Media Marketing Manager

Crea8ive Pulse
04.2023 - 08.2025

Data Entry Expert

Speedylancer
09.2020 - 04.2023

Surveillance Officer

Level 3 Back Office Services
08.2019 - 08.2020

Call Center Representative

Epoch Communications
05.2018 - 06.2019

Associate of Arts - Arts

Shah Abdul Latif University
04.2001 -

Intermediate Certificate - Pre-engineering

Govt Higher School Bungledero
04.2001 -

Matriculation - Computer Science

Ismail Allah Wala Boys Sec School
04.2001 -

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Umair khanComputer Operator