Umair khan
Computer Operator
Karachi,SD
Summary
Dynamic Data Analyst with a proven track record at Shiwantek, adept at leveraging advanced Excel functions and data visualization to uncover actionable insights. Recognized for enhancing decision-making processes through effective data collection and analysis, while demonstrating strong problem-solving skills and project management capabilities.
Overview
7
7
years of professional experience
Work History
Data Analyst
Shiwantek
2nd Floor, Uzma Arcade, Zone C - Block 7 Zone C Bl
08.2024 - Current
- Produced monthly reports using advanced Excel spreadsheet functions.
- Collected, cleaned, and analyzed large datasets to identify trends, patterns, and actionable insights using tools like Excel, SQL, and Power BI
- Prepared interactive dashboards and visual reports to support data-driven decision-making across departments
Social Media Marketing Manager
Crea8ive Pulse
Plot No: 20-C, 1 Lane 5, Zamzama Commercial Area D
04.2023 - 08.2025
- Developed customized paid advertising campaigns for maximum return on investment.
- Managed multiple social media platforms for increased engagement and audience growth.
- Boosted brand awareness by developing and implementing targeted social media campaigns.
Data Entry Expert
Speedylancer
C-130, Mehran Town Sector 6 F Korangi Industrial A
09.2020 - 04.2023
- Enhanced data accuracy by meticulously reviewing and correcting errors in spreadsheets and databases.
- Effectively communicated findings from routine audits to supervisors, recommending corrective actions where necessary.
- Performed regular backups of critical datasets, protecting against potential loss or damage due to system failures or other unforeseen events.
- Streamlined data entry processes for increased efficiency and improved overall productivity.
Surveillance Officer
Level 3 Back Office Services
C, Khadda Market, 39 Stadium Lane 2, Karachi, 7550
08.2019 - 08.2020
- Identified and documented unauthorized actions by employees.Observed employee behavior through surveillance and reported cases of negligence or misconduct to the store manager for appropriate action
- Enhanced overall situational awareness by effectively utilizing surveillance equipment, such as cameras and access control systems.
- Monitored store premises via CCTV; in case of security breaches or robberies, promptly contacted local police and ensured incident reporting as per protocol.
- Collaborated with the security team, ensuring smooth communication and swift action in emergency situations.
Call Center Representative
Epoch Communications
Shahrah E Faisal
05.2018 - 06.2019
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
Education
Associate of Arts - Arts
Shah Abdul Latif University
Shah Abdul Latif University, Khairpur 04.2001 -
Intermediate Certificate - Pre-engineering
Govt Higher School Bungledero
H644+6WP, Larkana 04.2001 -
Matriculation - Computer Science
Ismail Allah Wala Boys Sec School
Block 8 Clifton, Karachi, 75600 04.2001 -
Skills
Data analysis
Data visualization and presentations
Excel functions
Problem-solving
Project management
Time management
MS Excel
Data collection
Microsoft office
Research and analysis
Data entry
Timeline
Data Analyst
Shiwantek
08.2024 - Current
Social Media Marketing Manager
Crea8ive Pulse
04.2023 - 08.2025
Data Entry Expert
Speedylancer
09.2020 - 04.2023
Surveillance Officer
Level 3 Back Office Services
08.2019 - 08.2020
Call Center Representative
Epoch Communications
05.2018 - 06.2019
Associate of Arts - Arts
Shah Abdul Latif University
04.2001 -
Intermediate Certificate - Pre-engineering
Govt Higher School Bungledero
04.2001 -
Matriculation - Computer Science
Ismail Allah Wala Boys Sec School
04.2001 -