UMAIR EJAZ
Lahore
Summary
Seasoned healthcare and customer service professional with over 11 years of extensive experience in developing and implementing effective processes and workflows, as well as in financial management. My expertise lies in creating frameworks that ensure the equitable distribution of resources to those in need, including providing training, developing manuals, and managing HMIS project phases, while addressing resource constraints.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Executive
Pakistan Kidney and Liver Institute & Research Centre
Lahore
01.2017 - 02.2024
- I have successfully initiated and led the Financial Screening Department, OPD at PKLI, utilizing a model grounded in the principles of equity and equality by assessing and addressing the needs of indigent individuals, incorporating both objective and subjective evaluation methods
- Provided training, developed manuals, and managed
HMIS project phases - Leading projects focused on financial resource allocation, ensuring the efficient distribution of funds based on equity, income, size, and expenses
- Managing transitions within institutions to integrate new financial screening processes and strategies, adapting to varying resource availability and institutional needs
- Creating and delivering training programs to educate staff on financial screening processes and best practices
- Developing systems and processes to support the financial screening model, ensuring robust and scalable solutions
- Addressed and resolved technical issues related to financial screening systems, including customization of forms and reports to meet specific needs
- Collaborated with financial analysts and other team members to ensure effective system coordination, compiling and analyzing critical financial data using advanced computer applications
- Designed and generated statistical reports on financial assistance activities and outcomes, based on database records and assessment data
- Conduct regular tests and evaluations to ensure the security, privacy, and integrity of financial data within the screening system
Assistant Manager
Kretives
Lahore
02.2015 - 07.2016
- Managed daily administrative operations and office supplies, ensuring efficient workflow
- Coordinated executive and team schedules, including meetings and travel arrangements
- Prepared and maintained detailed reports on performance and project status
- Addressed client inquiries and resolved issues, maintaining high customer satisfaction
- Assisted in planning and executing company projects and events, providing logistical support
Customer Support Desk Administrator
Nokia Siemens Network
Lahore
01.2011 - 01.2012
- Provided expert consultancy and support to customers, addressing inquiries and resolving issues effectively.
- Delivered timely and accurate information on products, services, and company policies.
- Assisted in troubleshooting technical problems, ensuring swift resolution and customer satisfaction.
- Maintained detailed records of customer interactions and feedback to improve service quality.
Customer Support Desk Administrator
Motorola Pakistan
Lahore
03.2009 - 03.2011
- Coordinated and followed up with internal teams to ensure timely resolution of customer queries.
- Managed and prioritized customer inquiries, providing clear and effective solutions.
- Escalated complex issues to the appropriate teams, ensuring prompt and accurate handling.
- Monitored and tracked the status of escalated cases to ensure customer satisfaction and resolution.
Education
MBA - Management, Marketing
University Of Central Punjab
Lahore, Pakistan01-2016
Bachelors in Commerce -
Punjab College Of Commerce
Lahore, Pakistan01-2009
Intermediate in Computer Science -
Govt. Islamia College, Civil Lines
Lahore, Pakistan01-2006
Skills
- Customer Relations
- Staff Training
- Change Implementation
- Strategy Development
- Service Quality Improvement
- Project Management
- Quality Management
- Workflow Planning
- Financial Management
- Facility Management
- Risk Management
- Team Player
- Customer-Oriented
- Administrative Skills
Languages
Urdu
First Language
English
Advanced (C1)
C1
Certification
- CMP1175 Ethics & Compliance
- CMP-1133 Business Intelligence
- ITS2633 Privacy Directions 10
- SAP training
- Auto cad 2008
Timeline
Executive
Pakistan Kidney and Liver Institute & Research Centre
01.2017 - 02.2024
Assistant Manager
Kretives
02.2015 - 07.2016
Customer Support Desk Administrator
Nokia Siemens Network
01.2011 - 01.2012
Customer Support Desk Administrator
Motorola Pakistan
03.2009 - 03.2011
MBA - Management, Marketing
University Of Central Punjab
Bachelors in Commerce -
Punjab College Of Commerce
Intermediate in Computer Science -
Govt. Islamia College, Civil Lines
- CMP1175 Ethics & Compliance
- CMP-1133 Business Intelligence
- ITS2633 Privacy Directions 10
- SAP training
- Auto cad 2008
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