Umair Asif
Customer Service
Lahore
Summary
Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker, and consensus builder.
Overview
14
14
years of professional experience
6
6
years of post-secondary education
5
5
Languages
Work History
Team Leader /Sales Floor Supervisor
Veezu Taxi U.K
01.2023 - Current
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
Email Support and a Customer Service
Soft Solution (Uneek Clothing U.K)
03.2022 - 06.2023
- Assist customers with queries related to their order status, dispatch queries, payment details etc
- Deal with multiple customers at the same time
- Direct customers to online resources
Team leader
Mindbridge Uber Eats Campaign
03.2020 - 12.2021
- Manage lead
- Train and develop call centre staff to extend individual skills
- Manage the day-to-day operations of the call centre
Customer service officer
Canadian campaign (pizza pizza)
01.2017 - 11.2019
- Answering customers' calls
- Taking orders
- Resolving disputes
Customer service officer (C.S.O)
Ibex Global campaign Zong
08.2015 - 11.2016
- Answering customer inquiries via phone and email
- Direct customers to online resources
- Update customer records in the system
- Pitch ideas for improving customer care
Fiber optic Splicer (Internship)
Multi Net
06.2015 - 12.2015
- Specializes in and terminating fiber optic cables to expand telecommunications networks into new areas or to replace existing lines
- They also troubleshoot and perform maintenance to resolve signal problems
Guest Relation Officer (G.R.O)
Royal Palm Golf And Country Club
04.2013 - 03.2015
- Review Arrival lists to welcome Guests
- Provide information to Guests
- Handling guest complaints
- Attend to special Guests
sale Executive
Hydro Pure Water Purification
01.2011 - 04.2012
- Company Overview: U.A.E
- Open new accounts and generate sales for food and beverages water filtration products and solutions to Hotels, Restaurants and F&B customers
- U.A.E
Education
Optical Fiber Transmission System & Cable Splicing - Introduction to fibre-optic communications, Semiconductor diode lasers, internal modulation, electro-optic modulation, coherent and incoherent detection, optical fibers and their properties, optical amplifiers, communication systems, and optical networks.
Telecom Foundation
01.2014 - 12.2016
Telecommunication And System Engineering (Advance) - Electrical engineers with telecommunication specialization
University college
02.2014 - 12.2016
Skills
Team supervision
Work planning
Problem-solving
Quality improvement
People management
Client service
Team building
Technical support
Shift scheduling
Client support
Staff training
Personal Information
- ID Number: LE-11-26018
- Date of Birth: 01/04/92
- Gender: Male
- Nationality: Pakistan
- Marital Status: Married
Timeline
Team Leader /Sales Floor Supervisor
Veezu Taxi U.K
01.2023 - Current
Email Support and a Customer Service
Soft Solution (Uneek Clothing U.K)
03.2022 - 06.2023
Team leader
Mindbridge Uber Eats Campaign
03.2020 - 12.2021
Customer service officer
Canadian campaign (pizza pizza)
01.2017 - 11.2019
Customer service officer (C.S.O)
Ibex Global campaign Zong
08.2015 - 11.2016
Fiber optic Splicer (Internship)
Multi Net
06.2015 - 12.2015
Telecommunication And System Engineering (Advance) - Electrical engineers with telecommunication specialization
University college
02.2014 - 12.2016
Optical Fiber Transmission System & Cable Splicing - Introduction to fibre-optic communications, Semiconductor diode lasers, internal modulation, electro-optic modulation, coherent and incoherent detection, optical fibers and their properties, optical amplifiers, communication systems, and optical networks.
Telecom Foundation
01.2014 - 12.2016
Guest Relation Officer (G.R.O)
Royal Palm Golf And Country Club
04.2013 - 03.2015
sale Executive
Hydro Pure Water Purification
01.2011 - 04.2012
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