Umair Arif
485 Work Visa (3 years)
Sydney
Summary
Certified in Prince2 7th Edition & ITIL 4. Detail-oriented and results-driven Project Engineer with extensive experience in managing and executing engineering projects from conception to completion. Adept at collaborating with cross-functional teams to resolve challenges and drive continuous improvement. Demonstrates a proactive approach to risk management and problem-solving while ensuring compliance with industry standards.
Overview
8
8
years of professional experience
6
6
years of post-secondary education
2
2
Certifications
Work History
Project Engineer
Vizrah Digital Pvt Limited
08.2020 - 09.2024
- Develop detailed project plans, timelines, and resource allocation in collaboration with project manager.Strong understanding of IT infrastructure, networking and software development life cycle (SDLC).
- Coordinated cross-functional teams, fostering collaboration to achieve project goals.
- Responsible for liaising and coordinating with the Stakeholders, project board and technical teams to meet the agreed deadlines of a project.
- Liaise with clients to identify and define requirements, scope and objectives.
- Qualify leads and nurture relationships to move prospects through the Sales funnel.Attend industry events, trade shows, and meetings to build networks and generate leads.
- Liaise with internal teams and external partners to support collaboration and maintain clear communication throughout the project lifecycle (SDLC).
- Developed custom IoT solutions for clients, resulting in improved performance and cost effectiveness.
- Track project progress using tools like MS Project to ensure alignment with schedules.
- Prepare and present regular status reports, project dashboards, and risk assessments.
- Provided technical expertise throughout all phases of the project, ensuring accurate execution of designs and specifications
Business Owner
Arif Chatkhara House
10.2020 - Current
- It is well-known restaurant which falls under hospitality industry. It is fine-dinning restaurant specialize in traditional cuisine in Pakistan.
- Understand business plans general vision and mission of company, set goals, work on these goals, and ensure that business keeps running. Worked with cross-functional departments like operation, purchasing , inventory and finances.
- Significant analysis of COGS (Cost of goods sale) and OPEX (operating expenditure expenses). Developed strategic business plan with ASM and RSM of each Suppliers.
- Understand and implementing business strategies to achieve growth and profitability. Ensuring compliance with health and safety regulations and food quality standards. Strengthened company reputation by consistently meeting customer expectations in terms of quality products/services offered.
- In Daily operations, such as food preparation, service, and customer interactions. It is responsibility to ensure that all processes are functioning smoothly and efficiently, identifying and resolving any issues that arise promptly.
- To be a successful restaurant owner, there are certain necessary skills required. Leadership , Communication and Finances. Firstly, effective leadership translates into positive work environment.
- Secondly, strong communication skills improve customer experience, and also ensure that everyone in business is on same page, leading to smooth operations and better decision making. Finally, sound financial management ensures longevity and success of business.
Customer Service Representative
Woolworths Supermarket
07.2019 - 02.2020
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Manage customer enquirers and process online orders.
- Following SOP to achieve KPI monthly basis
Engineering Store
Baxter Healthcare
10.2019 - 01.2020
- Monitors and maintains current inventory levels; processes purchasing orders as required; tracks orders and investigates problems.
- Performs physical count of inventory, and reconciles actual stock count to computer-generated reports.
- Receives, unpacks, and delivers goods; re-stocks items as necessary; labels shelves.
- Processes and documents returns as required following established procedures.
- Performs routine clerical duties, including data entry, answering telephones, and assisting customers.
- Ensure materials and equipment are ready for upcoming projects.
- Responsible for receiving spare parts from vendors.
- Performs receipts of non-part number purchase orders in the ERP system.
- Oversees inventory tracking by coordinating the cycle count program.
- Responsible for alerting supervisor to suspect material; reports problems and/or issues.
- Ensures safety practices are followed at all times and identifies safety improvements. Maintains FIFO storage and staging of spare parts per procedures.
- Ensure adequate record keeping and manage all documentation to confirm proper stock levels and maintain inventory control.
- Perform other stock-related duties, including returning, packing, and labelling supplies.
- Ensuring stock counts are completed accurately and on schedule.
Duty Manager
Woolworths Supermarket
09.2018 - 06.2019
- Responded to customer concerns by providing friendly, knowledgeable support and maintaining composure and professionalism.
- Initiated plans to improve customer relations, quality standards and service efficiency.
- Conducted continuous reviews of accounts, procedures and personnel to optimize processes and improve performance.
- Ensuring that key financial, audit and sales targets are met and exceeded.
- Monitoring the weekly financial reports and KPI's.
- Identifying problems in area of profitability and initiate strategies for improvement.
- Ensuring direct supplier order quantities are determined and orders are placed as required.
- Ensuring adequate stock levels are always available within the grocery & Store departments.
- Ensuring that stock and fixture price marking and ticketing is of the highest standard.
- Controlling efficiency in all areas of stock management using FIFO system.
- Work with management to assess and improve processes and policies.
- Monitor and report on revenue and cash flow.
- Address employee complaints or performance issues as needed.
- Check in with employees regularly to determine satisfaction.
- Help management create the department’s budget and address customer issues and complaints.
- Meet regularly with upper management to stay informed on company issues.
Replenishment Team Member
Woolworths Supermarket
11.2016 - 08.2018
- Unpacked trucks, moved merchandise and stocked shelves to provide appealing sales floor and positive customer experience.
- Greeted and used service model to meet customers' needs.
- Maintain a perfect balance of inventory in the organization by liaising between the purchase, and sales departments.
- Using an RF scanner for data collection and transaction processing.
- Receive goods from the warehouse, check the goods for quality and quantity
- Standards and sort them as per the requirements.
- Arrange to return goods not meeting the set standards of the company.
- Provide relevant information to draft inventory accounts and compute
- Support the inventory manager in performing his daily activities proficiently.
- Reporting, recording and communicating data.
- Assisting with staging product and consolidating pallets.
- Receiving, checking and replenishing stock to the correct locations.
- Assisting with daily cycle counts and inventory management.
- Liaising with couriers regarding stock and orders.
- Supporting sales and all other departments.
- General ADHOC including upkeep and cleaning of the store.
- Ensuring and practicing a safe work environment.
Education
Master of Science - Electrical, Electronics Engineering Technologies
Macquarie University
Sydney, NSW 08.2016 - 08.2018
Bachelor of Science - Electrical Engineering
Lancaster University
Pakistan 02.2011 - 02.2015
Skills
MS Project Management Software
Certified Prince2 7th Edition & ITIL 4
Software Development Life Cycle (SDLC)
Strong Problem solving
Risk Management
Leadership
Customer service
Multitasking Abilities
Certification
Prince2 7th Edition Foundation
Timeline
Prince2 7th Edition Foundation
10-2024
ITIL 4
10-2024
Business Owner
Arif Chatkhara House
10.2020 - Current
Project Engineer
Vizrah Digital Pvt Limited
08.2020 - 09.2024
Engineering Store
Baxter Healthcare
10.2019 - 01.2020
Customer Service Representative
Woolworths Supermarket
07.2019 - 02.2020
Duty Manager
Woolworths Supermarket
09.2018 - 06.2019
Replenishment Team Member
Woolworths Supermarket
11.2016 - 08.2018
Master of Science - Electrical, Electronics Engineering Technologies
Macquarie University
08.2016 - 08.2018
Bachelor of Science - Electrical Engineering
Lancaster University
02.2011 - 02.2015
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