Ubaid Ali
Electrical Engineer (E&T)
Haripur, Khyber Pakhtunkhwa
Summary
With nearly a decade of experience in service desk Access Networks. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills to work in a professionally grown environment where I could implement skills and have growth opportunity.
Overview
1
1
year of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Technical Support Associate, NOC
Pakistan Telecommunication Company Ltd. (PTCL)
12.2023 - Current
- Major tasks associated to Network Operations of Metro Nodes for BB, IPTV, VDSL, GPON and VPN services consisting of Multi-Vendor Equipment (Juniper, Cisco, Huawei, Alcatel, Fiber-Home & ZTE).
- Configuration, Monitoring and Troubleshooting of Metro Core network involving Broadband Customers, VDSL, GPON and IPTV.
- Analyze the MPLS Links Utilization and Coordinate IP/MPLS Managed Service team and treat network operational concern to ensure stability and to work on capacity Expansion.
- Multiple tasks associated to Network Operations involving troubleshooting of Access Nodes, Trouble Tickets handling, Alarms Monitoring, and Incident Reporting for smooth services.
- Monitoring, Evaluation and Improve overall department performance.
- Smooth Operations of Provision and Support
- Meeting KPIs of Department through efficient utilization of Human resource.
- Hands-on Experience of NMS NCE (Huawei), Net Neuman U31 (ZTE), Alcatel Management (AMS) and UNM2000 (Fiber Home).
- Monitoring, Configurations and Troubleshooting of Broadband, GPON & IPTV Access Network at Multivendor DSL Access Multiplexers including Huawei DSLAMs (MA5600, MA5616), Huawei MSANs UA5000, Huawei OLT (MA5600T, MA5800) Alcatel ISAMs 7330,7302, ZTE DSLAMs (ZXDSL9800, ZXDSL 9806H), ZTE MSAGs (ZXAN 5200), ZTE OLTs (C300M, C600)
- Providing L2/L3 Support to the Field Staff regarding Access NEs for Broadband & IPTV services.
- Coordination with OSS Team for New DSLAM’s Services Provisioning and adding/deleting on NMS Clients.
- Resolving Trouble Tickets of Broadband & IPTV Customers registered on CRM (Customer Relation Management)
Education
Bachelor of Science - Electrical, Electronics And Communications Engineering
HITEC University
Taxila, Punjab, Pakistan 09.2018 - 06.2022
Skills
- Change Management
- Incident Management
- Network Management System (NMS)
- BB Technologies: ADSL, ADSL2, VDSL, GPON
- Network Monitoring: SolarWinds, Wireline, NA-C, NA-F
- Layer 2 protocols and technologies: POS, Ethernet, PPP, PPPoE
- OSPF, IS-IS, MPLS (L2VPN, L3VPN & TE) BGP
- OS & Software’s: Microsoft Windows Family, MS Office
Internships
National Radio and Telecommunication Corporation (NRTC)
interne, T&T Colony TIP Haripur
Jul 18, 2023 – Aug 25, 2023
National Telecommunication Corporation (NTC), HQs Data Center
interne, G-5/2 Islamabad
Nov 15, 2022 – Dec 28, 2022
Certification
CCNA (Routing & Switching)
Timeline
Technical Support Associate, NOC
Pakistan Telecommunication Company Ltd. (PTCL)
12.2023 - Current
Bachelor of Science - Electrical, Electronics And Communications Engineering
HITEC University
09.2018 - 06.2022
CCNA (Routing & Switching)
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