Highly motivated and energetic professional with excellent communication, presentation, and interpersonal skills. Adept at working independently as well as collaboratively within a team environment. Possesses strong analytical abilities to efficiently communicate, troubleshoot, and resolve issues. Known for a competitive spirit, reliability, and a strong work ethic, with a steadfast commitment to success. A quick learner, capable of thriving under pressure while consistently delivering high-quality results.
Hi, I’m
Tuba Nasir
Customer Relationship Officer
Karachi,Sindh
Summary
Overview
1
year of professional experience
6
years of post-secondary education
Work History
SAMBA BANK LTD
Customer Relationship Officer
02.2023 - 07.2024
Job overview
- Customer Interaction: o Greet and welcome customers as they arrive at the branch
- O Provide assistance and information regarding bank products and services
- O Guide customers to the appropriate service desks based on their needs
- Account Management & Deposit Targets Achievement: o Open and manage customer accounts, ensuring all documentation is accurate and complete
- O Update customer information as required
- O Assist customers with account-related inquiries and transactions
- O To bring Deposit and achieve branch monthly, yearly targets of NTB, funds, and bancassurance
- Service Quality: o Ensure a high level of customer service is maintained at all times
- O Handle and resolve customer complaints efficiently and courteously
- O Register customer complaints in the Complaint Management System (CRISP) and follow up on their resolution
- Product Promotion: o Educate customers about the bank's products and services, including digital banking options
- O Promote the use of Net-Banking, mobile applications, and other digital channels
- O Cross-sell banking products such as loans, credit cards, and investment opportunities
- Compliance and Reporting: o Ensure compliance with the bank's policies and procedures
- O Complete the Branch Health Checklist by physically inspecting all areas
- O Report any service issues or discrepancies to the Service Quality (SQ) team and Branch
- Manager
- O Monitor and report on service standards and branch ambiance on a daily basis
- Customer Relationship Management: o Develop and maintain strong relationships with customers to enhance loyalty
- O Identify and act on opportunities to improve customer satisfaction
- O Provide personalized banking solutions based on customer needs and preferences
- Administrative Duties: o Ensure that all necessary banking materials (deposit slips, brochures, marketing materials) are available
- O Check the complaint box regularly with the Branch or Operations Manager and ensure all complaints are registered in the system.
- Directed [Number]-person team of customer service personnel while helping front-line team members work effectively with over [Number] daily customers
- Produced and implemented customer satisfaction guarantee program which directly resulted in 85% increase in sales
Education
University of KarachiKarachi
Bachelor of Commerce from Accounting
01.2016 - 12.2019
University Overview
Board of Intermediate EducationKarachi
Intermediate from Accounting
01.2014 - 01.2016
University Overview
Skills
Computer Skillsundefined
Accomplishments
Accomplishments
- Bachelors of Commerce
- University of Karachi
- Intermediate (Commerce)
- Trinity Girls Collage, Karachi - 2016
- Matriculation (General)
- Trinity Girls Collage, Karachi - 2014
Languages
English
Advanced (C1)
Urdu
Bilingual or Proficient (C2)
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Fact explains nothing. On the contrary, it is fact that requires explanation.
Interests
Banking
Customer Relations
Best Communication
Software
T24 - Core Banking
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteImportant To Me
Career advancementTeam Building / Company RetreatsWork-life balanceCompany CultureFlexible work hoursPersonal development programsWork from home optionTimeline
Customer Relationship Officer
SAMBA BANK LTD
02.2023 - 07.2024
University of Karachi
Bachelor of Commerce from Accounting
01.2016 - 12.2019
Board of Intermediate Education
Intermediate from Accounting
01.2014 - 01.2016
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