Tooba Khaliq
Lahore, Punjab
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Telenor Microfinance Bank
12.2020 - 08.2021
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Exceeded first-call resolution targets by actively listening to customers'' concerns and addressing them thoroughly.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Detailed payment options and explained price, receipt and billing details to customers.
- Managed timely and effective replacement of damaged or missing products.
Education
MBA - MBA Marketing
University of The Education
Lahore05.2021
Bachelor of Science - Bachelor's of Commerce Honors
University of The Punjab
Lahore10.2018
Skills
- Consultative Sales
- Account Updating
- Data Collection
- Appointment Scheduling
- Complaint Resolution
- Call Management
- Data Entry
- Strategic Sales Knowledge
Languages
English
Native or Bilingual
Urdu
Native or Bilingual
Reference
Reference available upon request
Timeline
Customer Service Representative
Telenor Microfinance Bank
12.2020 - 08.2021
MBA - MBA Marketing
University of The Education
Bachelor of Science - Bachelor's of Commerce Honors
University of The Punjab
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