TOOBA ASIF
Dispatch And Logistics Specialist
Islamabad
Summary
Service-oriented Customer Support Representative with 3+ years of experience in contact center operations talking to customers over phone, e-mail, online chat or social media to resolve broad range of concerns. Offers strong computer skills in Word, Excel and web-based applications and delivers exceptional communication with keen attention to detail. Multitasks and thinks critically and analytically to problem solve and produce satisfied customers.
Overview
4
4
years of professional experience
1
1
year of post-secondary education
5
5
Certifications
3
3
Languages
Work History
Senior Executive, Logistics Dispatch
Sublime Freight LLC
02.2023 - Current
- Managed daily dispatch operations, coordinating efficient freight deliveries across multiple states in USA.
- Led a team of 8 dispatchers, enhancing productivity and morale through training and performance evaluations.
- Maintained strong client relationships, resolving delivery issues promptly to ensure high customer satisfaction.
- Collaborated with Brokers and logistics partners to meet strict delivery deadlines.
- Ensured compliance with DOT regulations and safety protocols.
- Negotiated directly with brokers to secure the best rates, maximizing profitability.
- Leveraged load boards like DAT, Truckstop.com, and 123Loadboard to help truckers haul efficiently.
- Collaborated with sales teams to ensure timely deliveries and exceed customer expectations on every order.
Team Lead- Sales Department
Webex Enterprises
4 2022 - 1 2023
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
- Coached team members in techniques necessary to complete job tasks.
- Held weekly team meetings to inform team members on company news and updates.
Senior Sales Executive
IZU Enterprises
04.2021 - 03.2022
- Consistently exceeded sales targets, resulting in revenue growth each month. Successfully secured and onboarded new clients.
- Implemented a client feedback system, which improved service quality and led to an increase in customer satisfaction.
- Established a high-performing sales team through coaching, training, and mentorship, resulting in enhanced team productivity and performance.
- Developed and executed a referral program that increased lead generation and brought in new clients.
- Established long-lasting relationships with key clients through effective management and consistent communication.
Customer Support Agent
Mindbridge Pvt. Limited
04.2020 - 09.2020
- Provided top-notch customer support to Voi Scooter users via various communication channels, including email, Zendesk, and phone.
- Assisted customers in troubleshooting issues related to scooter rentals, payments, and app functionality, ensuring quick resolution and high customer satisfaction.
- Addressed inquiries regarding Voi's services, pricing, and policies, delivering clear and accurate information.
- Documented customer interactions and feedback to help improve Voi Scooter's services and resolve recurring issues.
- Maintained a friendly and professional demeanor while handling a high volume of customer inquiries by providing different compensations.
Education
Flight Operations Officer -
Hybrid Aviation Pvt. Ltd.
01.2023 - 04.2024
Bachelor of Science - Aviation Management
Superior University
Lahore, Punjab, Pakistan 04.2001 -
Skills
Customer service excellence
Certification
British Council Active Citizens Certificate
Timeline
Senior Executive, Logistics Dispatch
Sublime Freight LLC
02.2023 - Current
Flight Operations Officer -
Hybrid Aviation Pvt. Ltd.
01.2023 - 04.2024
Senior Sales Executive
IZU Enterprises
04.2021 - 03.2022
Customer Support Agent
Mindbridge Pvt. Limited
04.2020 - 09.2020
Bachelor of Science - Aviation Management
Superior University
04.2001 -
Team Lead- Sales Department
Webex Enterprises
4 2022 - 1 2023
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