TOOBA ASIF
Dispatch And Logistics Specialist
Islamabad
Summary
Service-oriented Customer Support Representative with 3+ years of experience in contact center operations talking to customers over phone, e-mail, online chat or social media to resolve broad range of concerns. Offers strong computer skills in Word, Excel and web-based applications and delivers exceptional communication with keen attention to detail. Multitasks and thinks critically and analytically to problem solve and produce satisfied customers.
Overview
4
4
years of professional experience
1
1
year of post-secondary education
5
5
Certifications
3
3
Languages
Work History
Senior Executive, Logistics Dispatch
Sublime Freight LLC
Lahore
02.2023 - Current
- Managed daily dispatch operations, coordinating efficient freight deliveries across multiple states in USA.
- Led a team of 8 dispatchers, enhancing productivity and morale through training and performance evaluations.
- Maintained strong client relationships, resolving delivery issues promptly to ensure high customer satisfaction.
- Collaborated with Brokers and logistics partners to meet strict delivery deadlines.
- Ensured compliance with DOT regulations and safety protocols.
- Negotiated directly with brokers to secure the best rates, maximizing profitability.
- Leveraged load boards like DAT, Truckstop.com, and 123Loadboard to help truckers haul efficiently.
- Collaborated with sales teams to ensure timely deliveries and exceed customer expectations on every order.
Team Lead- Sales Department
Webex Enterprises
Lahore
4 2022 - 1 2023
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
- Coached team members in techniques necessary to complete job tasks.
- Held weekly team meetings to inform team members on company news and updates.
Senior Sales Executive
IZU Enterprises
Lahore
04.2021 - 03.2022
- Consistently exceeded sales targets, resulting in revenue growth each month. Successfully secured and onboarded new clients.
- Implemented a client feedback system, which improved service quality and led to an increase in customer satisfaction.
- Established a high-performing sales team through coaching, training, and mentorship, resulting in enhanced team productivity and performance.
- Developed and executed a referral program that increased lead generation and brought in new clients.
- Established long-lasting relationships with key clients through effective management and consistent communication.
Customer Support Agent
Mindbridge Pvt. Limited
Lahore
04.2020 - 09.2020
- Provided top-notch customer support to Voi Scooter users via various communication channels, including email, Zendesk, and phone.
- Assisted customers in troubleshooting issues related to scooter rentals, payments, and app functionality, ensuring quick resolution and high customer satisfaction.
- Addressed inquiries regarding Voi's services, pricing, and policies, delivering clear and accurate information.
- Documented customer interactions and feedback to help improve Voi Scooter's services and resolve recurring issues.
- Maintained a friendly and professional demeanor while handling a high volume of customer inquiries by providing different compensations.
Education
Flight Operations Officer -
Hybrid Aviation Pvt. Ltd.
01.2023 - 04.2024
Bachelor of Science - Aviation Management
Superior University
Lahore, Punjab, Pakistan 04.2001 -
Skills
Customer service excellence
Data Management
CRM Software
Complaint Handling
Dispatching field personnel
Teamwork and Collaboration
Adaptability and Flexibility
Certification
British Council Active Citizens Certificate
Timeline
Senior Executive, Logistics Dispatch
Sublime Freight LLC
02.2023 - Current
Flight Operations Officer -
Hybrid Aviation Pvt. Ltd.
01.2023 - 04.2024
Senior Sales Executive
IZU Enterprises
04.2021 - 03.2022
Customer Support Agent
Mindbridge Pvt. Limited
04.2020 - 09.2020
Bachelor of Science - Aviation Management
Superior University
04.2001 -
Team Lead- Sales Department
Webex Enterprises
4 2022 - 1 2023