Tayyaba Sajid
Lahore
Summary
Adaptable professional with a quick learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively.
Driven by a passion for continuous learning and successfully navigating change.
Have Strong work ethic, adaptability, and exceptional interpersonal skills. Adapt at working effectively unsupervised and quickly mastering new skills.
Customer-focused individual with a passion for delivering exceptional service. Committed to improving customer satisfaction and driving positive outcomes.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
PostEx
Lahore, Pakistan
11.2022 - 12.2024
- Assist customers with their inquiries and issues to ensure they have a positive experience.
- Updated and maintained databases with current information.
- Provided excellent customer service to resolve customer complaints promptly.
- Strengthened customer retention by solving their problems.
- Used approved scripts to de-escalate angry customers during telephone interactions.
- Answered inbound calls, chats, and emails to facilitate customer service.
- Provided accurate information about parcels to customers.
- I updated the system with the order details, including customer information, and preferences.
- Answered customer inquiries via phone, email, and chat.
Education
Bachelor of Arts - B.A in Arts
Allama Iqbal Open University
Raza block Allama Iqbal Town lahore10-2024
F.A - Faculty of Arts
Peak Solution
Zarar Shaheed Road08-2023
Matric - Computer Science
The Educators
Zarar Shaheed Road10-2021
Skills
- Customer relations
- Good Telephone Etiquette
- Data management
- Problem-solving
- Attention to detail
- Oral and written communication skills
Languages
Urdu
First Language
English
Intermediate (B1)
B1
Timeline
Customer Service Representative
PostEx
11.2022 - 12.2024
Bachelor of Arts - B.A in Arts
Allama Iqbal Open University
F.A - Faculty of Arts
Peak Solution
Matric - Computer Science
The Educators
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