Tayyaba Safdar
Finance Assistant / Call Center Agent
Summary
Proactive Call Center professional bringing excellent leadership skills and capability to help staff meet and exceed customer expectations. Equipped to train, monitor and manage high-performance teams in fast-paced environments. Personable and decisive with expertise in diplomatic conflict resolution and consumer behavior.
Overview
2
2
years of professional experience
2
2
years of post-secondary education
Work History
Call Center Supervisor
HRSG OutSourcing
Islamabad
03.2021 - 06.2022
- Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
- Oversaw employee performance to foster accurate prioritization and achievement of sales and productivity goals.
- Increased efficiency and productivity through effective staff training regarding customer service protocols and call resolution techniques.
- Trained team members on performance metrics and consumer behavior identification.
Accounts Assistant
Manzil Associates
Islamabad
01.2020 - 03.2021
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements and statements.
- Reviewed figures, postings and documents for correct entry, completeness and accuracy.
- Used accounting software to prepare weekly and monthly financial reports.
- Organized data into multiple spreadsheets to streamline data.
Education
Bachelor of Arts - B.COM
Allama Iqbal Open University
Islamabad 10.2020 - Current
Skills
Timekeeping abilities
Timeline
Call Center Supervisor
HRSG OutSourcing
03.2021 - 06.2022
Bachelor of Arts - B.COM
Allama Iqbal Open University
10.2020 - Current
Accounts Assistant
Manzil Associates
01.2020 - 03.2021
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