Tayyab Usman

Work History

Careem Pakistan

Islamabad

04.2021 - Current

Built strong relationships with customers through positive attitude and attentive response.
Mentored and guided employees to foster proper completion of assigned duties.
Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
Established open and professional relationships with team members to achieve quick resolutions for various issues.
Held weekly team meetings to inform team members on company news and updates.
Worked with team to identify areas of improvement and devised solutions based on findings.
Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.

Al-Mustafa Poultry Feed & Breeding Company

Arifwala

07.2013 - 03.2020

Trained new production staff members on safe and efficient production procedures and proper machine operations.
Supported machine operators in setup and operation of production equipment resulting in efficient runs.
Organized work to meet demanding production goals.
Managed inventory levels and restocked supplies to keep up with high production needs.
Assembled and tested various products to meet production requirements and quality control standards.
Troubleshot production issues and provided timely solutions.
Participated in regular meetings with team members to discuss production updates.
Prepared reports and technical documentation of day-to-day production processes.
Met production targets and tight deadlines by collaborating closely with team members.
Collaborated with other departments to optimize production workflows.
Reviewed production schedules and streamlined processes.
Inspected final products to assess compliance with quality standards and established tolerances.
Resolved issues quickly to maintain productivity goals.
Followed safety procedures and guidelines to maintain safe working environments.
Maintained machinery to prevent overloads and avoid malfunctions.
Used equipment properly to avoid workplace hazards or injuries.
Volunteered for additional assignments during peak work periods to keep tasks on schedule.
Made sure that products were produced on time and are of good quality.

United Bank Limited

Islamabad

08.2006 - 05.2013

Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
Increased daily sales by 10% by up-selling banking products and financial services to customers.
Continually boosted branch production and revenue by 40% by consistently meeting all monthly and quarterly sales goals.
Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
Engaged departments in customer satisfaction initiatives to uplift service ratings.
Facilitated customer transactions, including deposits, withdrawals and transfers.
Resolved customer complaints and disputes to maintain satisfaction and loyalty.
Analyzed customers' financial information to deliver personalized account guidance.
Assisted customers with completing required forms for opening and closing bank accounts.
Implemented strategies to increase customer retention, enabling investment growth.
Verified customer identity and reviewed documentation for accuracy.
Contacted customers as soon as issues arose to immediately find resolution before problem escalated.
Informed customers of procedures for applying for services such as ATM cards, direct deposit of checks and certificates of deposit.
Presented new and additional products and services to existing customers.