Tayyab Afzal
Customer Service Representative
Lahore,Punjab
Summary
- To be able to have an opportunity to practice and conduct my acquired skill and knowledge in a manner compatible with the dignity of my profession, and to be able to meet new challenge that would promote constant learning and professional maturity.
- A Reliable, adaptable and loyal person who possess excellent communication and personal skills.
- A self-motivate person with enormous energy and determination
- Attentive and details enthusiasm, strong determination with positive perception.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Tech X Digital Solutions
Lahore
05.2022 - 06.2023
- Implemented feedback loops that encouraged continuous improvement among team members by sharing insights about exceptional service delivery techniques.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Data Entry Operator
Tanos Group LLC
Dubai
02.2016 - 02.2019
- Worked as a Data Entry Operator in Tanos Group LLC Dubai UAE.
- Contributed to meeting project deadlines through consistent attention to detail and commitment to task completion.
- Increased data accuracy by diligently inputting and verifying information from various sources.
Sales Associate
Tanos Group LLC
Dubai
02.2014 - 02.2016
- Worked as a Sales Associate in Tanos Group LLC Dubai UAE.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Assisted in company policies, product information, and sales techniques for a seamless onboarding experience.
Education
Intermediate - Accounting
Lahore Board
Lahore01.2011
Skills
Quick learning and hardworking
Duties And Responsibility
- Proactively acknowledged, greeted and assisted customers in the store
- Offered customers with exemplary and timely service
- Provided accurate product information
- Recommended alternative purchase choices
- Enhanced product knowledge utilizing limited resources
- Merchandised, stocked and replenished the selling floor constantly
- Maintained working knowledge of store's policies and procedures
- Organized and cleaned store during downtime
Personal Information
- Date of Birth: 12/18/93
- Gender: Male
- Nationality: Pakistani
- Marital Status: Married
Disclaimer
I hereby declare that all the information's furnished above are true and correct to be best of my knowledge and belief.
Certification
Digital Marketing
Timeline
Customer Service Representative
Tech X Digital Solutions
05.2022 - 06.2023
Digital Marketing
05-2020
Data Entry Operator
Tanos Group LLC
02.2016 - 02.2019
Sales Associate
Tanos Group LLC
02.2014 - 02.2016
Intermediate - Accounting
Lahore Board
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