Summary
Overview
Work History
Education
Skills
Duties And Responsibility
Personal Information
Disclaimer
Certification
Timeline
CustomerServiceRepresentative
Tayyab Afzal

Tayyab Afzal

Customer Service Representative
Lahore,Punjab

Summary

  • To be able to have an opportunity to practice and conduct my acquired skill and knowledge in a manner compatible with the dignity of my profession, and to be able to meet new challenge that would promote constant learning and professional maturity.
  • A Reliable, adaptable and loyal person who possess excellent communication and personal skills.
  • A self-motivate person with enormous energy and determination
  • Attentive and details enthusiasm, strong determination with positive perception.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Tech X Digital Solutions
Lahore
05.2022 - 06.2023
  • Implemented feedback loops that encouraged continuous improvement among team members by sharing insights about exceptional service delivery techniques.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Data Entry Operator

Tanos Group LLC
Dubai
02.2016 - 02.2019
  • Worked as a Data Entry Operator in Tanos Group LLC Dubai UAE.
  • Contributed to meeting project deadlines through consistent attention to detail and commitment to task completion.
  • Increased data accuracy by diligently inputting and verifying information from various sources.

Sales Associate

Tanos Group LLC
Dubai
02.2014 - 02.2016
  • Worked as a Sales Associate in Tanos Group LLC Dubai UAE.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
  • Assisted in company policies, product information, and sales techniques for a seamless onboarding experience.

Education

Intermediate - Accounting

Lahore Board
Lahore
01.2011

Skills

Quick learning and hardworking

Good communication and Presentation skills

Good communication and interpersonal skills

Hard worked team member

Have the ability to work for long hours

Have the ability to work under pressure

Duties And Responsibility

  • Proactively acknowledged, greeted and assisted customers in the store
  • Offered customers with exemplary and timely service
  • Provided accurate product information
  • Recommended alternative purchase choices
  • Enhanced product knowledge utilizing limited resources
  • Merchandised, stocked and replenished the selling floor constantly
  • Maintained working knowledge of store's policies and procedures
  • Organized and cleaned store during downtime

Personal Information

  • Date of Birth: 12/18/93
  • Gender: Male
  • Nationality: Pakistani
  • Marital Status: Married

Disclaimer

I hereby declare that all the information's furnished above are true and correct to be best of my knowledge and belief.

Certification

Digital Marketing

Timeline

Customer Service Representative

Tech X Digital Solutions
05.2022 - 06.2023

Digital Marketing

05-2020

Data Entry Operator

Tanos Group LLC
02.2016 - 02.2019

Sales Associate

Tanos Group LLC
02.2014 - 02.2016

Intermediate - Accounting

Lahore Board
Tayyab AfzalCustomer Service Representative