They need to ensure the continued satisfaction and success of the clients who have been onboarded by the sales team. Hence, there are several critical responsibilities associated with this role.
I have develop trust relationships with a portfolio of major clients, make sure that they do not turn to competition. They need to acquire a deep understanding of key customer needs and requirements.
The relationship between the Key Accounts and existing customers can only expand by continuously proposing solutions that meet the objectives of these clients.
They also need to serve as the link of communication between key customers and internal teams. It needs to be ensured that the correct products and services are delivered to customers and that too on time. This also entails resolving any issues and problems which the customers face and dealing with complaints. All this helps in maintaining trust.