TARIQ JAVED
Service Manager
Sialkot,Punjab
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
28
28
years of professional experience
8
8
years of post-secondary education
3
3
Languages
Work History
Service Manager/Western Region
Hertz Dayim Equipment Rental Comany
Jeddah, Saudi Arabia
10.2017 - Current
- Overseeing all aspects of service-oriented businesses. Hiring, training, and managing employees, developing and approving organizational policies and control service budget and all aspects of customers.
- Ensuring the successful and effective management of productivity, labor and quality control, communicating job expectations and planning and reviewing compensation actions.
- Analyze service and employee requirements, workflow and ensure that a safe and healthy work environment is maintained.
- Manages the service department team and handles customer service interactions, reports, and repairs.
- The Service Manager ensures excellent customer service, maintains strong relationships with customers and third-party vendors and ensures repeat customers.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Met with customers to discuss service needs and offer available solutions.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Monitored inventory levels and placed orders to replenish stock.
- Monitored service staff performance and provided feedback for improvement.
- Implemented strategies to increase customer service satisfaction ratings.
- Developed department processes and procedures to boost customer satisfaction.
- Resolved customer complaints in professional and timely manner.
- Lead heavy equipment rental (fleet) service department increasing productivity, Job planning, safety achievements and employee morale.
- Manage workshop maintenance tasks and serve as primary liaison to customers as field support providers.
- Delegating and directing service tasks, monitoring the progress of current projects and managing service team members to ensure the team's objectives and sales goals are met.
- Handling customer complaints or concerns quickly and professionally to maintain good customer relationships and ensure repeat customers.
- Assisting with or performing administrative tasks, such as managing and updating stock of parts, processing new orders, and tracking inventory.
- Setting up, maintaining a service record, and evaluating its efficiency.
- Resolving service team problems and improving service methods to increase the service productivity to customers.
- Monitoring department issues and client complaints to create methods to lessen recurring issues.
- Auditing work and customer service to ensure the company's high standards, efficiency, and productivity goals are met. Maintaining strong relationships with manufacturers, dealers, and sales representatives
Service Operation Manager
Rapid Access Saudi Arabia Ltd Company
Jeddah, Saudi Arabia
10.2015 - 10.2017
- Heavy equipment rental (fleet) service department increasing productivity
- Job planning, safety achievements and employee morale.
- Manage workshop maintenance tasks and serve as primary liaison to customers as field support providers.
- Delegating and directing service tasks, monitoring the progress of current projects, and managing service team members to ensure the team's objectives and sales goals are met.
- Handling customer complaints or concerns quickly and professionally to maintain good customer relationships and ensure repeat customers.
- Assisting with or performing administrative tasks, such as managing and updating stock of parts, processing new orders, and tracking inventory.
- Setting up, maintaining a service record, and evaluating its efficiency.
- Resolving service team problems and improving service methods to increase the service productivity to customers.
- Monitoring department issues and client complaints to create methods to lessen recurring issues.
- Auditing work and customer service to ensure the company's high standards, efficiency, and productivity goals are met.
- Maintaining strong relationships with manufacturers, dealers, and sales representatives.
- Helping to train new employees in company procedures.
- Maintaining a strong working knowledge of industry regulations, restrictions, and laws, ensuring the company's adherence to these regulations, and remaining current on the industry's standards and new innovations, materials, tools, and processes.
- Manage and perform a broad scope of operational capacities and budgeting to quality assurance and safety audits.
- Coordinate and participate with the installation teams to help troubleshoot problems and resolve customer concerns while managing service and commissioning engineers.
- Implement operating and preventative maintenance procedures bringing airborne level of MEWP.s on OSHA standards.
- Problem-Solve and resolve daily operational challenges through consistent monitoring to ensure compliance with safety and security regulations and standard operating procedures.
- Organize live-stock inventory into functional setup by grouping like items together, reducing duplication.
- Develop and implement in-house educational programs that increase staff productivity and OSHA environmental regulation compliance., Division : Engineering
- Primary purpose:
- Accountable for all rental mobile elevating work platforms operations located in Jeddah depot while providing technical, commercial, estimation, and site management, performance rented machines of Genie & JLG man-lifts & scissors lifts of different ranges
- Principal Accountabilities:
- Lead activities of the engineering department to ensure that fleet equipment availability, dependability, utilization and turnover for ready to rent
- Oversee schedule/non-schedule preventative maintenance and ensure compliance with company policies, processors
- Closely contribute development and implementation of organizational strategies, policies and practices
- Responsibilities:
- Improve the operational systems, processes and policies in support of organizations mission specifically, support better management reporting, information flow and management, business process and organizational planning.
- Lead & manage the team to ensure performance standards, annual objects, policies and procedures are met.
- Ensure team has the right level of competency to perform their responsibilities through coaching & development of quality.
- Manage and increase the effectiveness and efficiency of service through improvements to each function as well as coordination and communication between support and business functions.
- Play a significant role in long-term planning, including an initiative geared toward operational excellence.
- Oversee overall financial management, planning, systems and controls.
- Sets objects and measures result to encourage EHS performance as a contributing factor to reach business targets.
- Actively participate in defining corrective actions when work is unsafe or uncontrolled risk is observed and routinely promotes the identifications of hazards, near misses at workplaces or sites.
- Invoicing to funding sources, including calculation of completed units of service.
- Organization of fiscal documents & regular meetings with regional manager around fiscal planning.
- Oversee monthly and quarterly assessments and forecasts of organization's financial performance against budget, financial and operational goals
- Oversee short and long-term financial and managerial reporting.
- Managing day-to-day operational procedures & ensure process implementations.
- Develop long-range forecasts and maintain long-range service improvement plans.
- Prepare annual audit and be a liaison with all outside vendor.
- Manage workshop engineers for quality maintenance, job allocation with timeline to achieve daily repair output to enhance operational efficiency.
- Analyze daily service due reports of field service team to provide most effective customer care service as per company standard procedures to minimize down time.
- Insure implementation of EHS policy at depot & mobile service team.
- Analyze business potential repairs & responsible for overall quality, inventory control, operational procedures implementation efficiency.
- Organizational Leadership
- Contribute to short and long-term organizational planning and strategy as a member of the management team.
- Risk Management
- Quality EHS policy implementation SSOW, MSDS, TBT.
- Oversee organizational insurance policies.
- Applied effective time management techniques to meet tight deadlines.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Service Mangaer / Central
Altaaqa Alternative Energy Solutions Co.Ltd, Zahid Tractor Group
, Saudi Arabia
08.2007 - 10.2015
- Power Rental / Power Project
- Met with customers to discuss service needs and offer available solutions.
- Accountable for all power rental operations located in Central Region while providing technical, commercial, estimation, and site management, performance of rental when selling or renting power generation equipment’s
- Supervising, Installing, commissioning, and utilizing a fleet of power modules and related accessories grouped in single or multiple configurations to produce quality power on connection
- Lead the activities of the service department to ensure that fleet equipment availability, dependable, utilization and turnover for ready to rent at all times
- Oversee schedule/non-schedule preventative maintenance program and ensure compliance with company policies and regulations
- To organize and see that work carried out in the workshop & field service is done an efficient and cost-effective manner so as to ensure customer satisfaction
- Lead & manage the workshop, field service team activities most effectively as per
- WIN CAT standard procedures for operational efficiency
- Controlling the age of rental machines and accordingly group them for used sales
- Controlling each machine transactions in fleet (outgoing/incoming/repair works/cannibalization etc
- Comparison of fleet on sales profit and loss
- Analyzing the total machines with market requirement & suggest order new machine accordingly
- Analyzing market & working on the rental rates for fleet management
- Encourage & ensure implementation of CIP & strategy for the workshop, field service is met
- Analyze business potential & responsible for overall safety, quality, security, inventory control, operational procedures implementation with efficiency
- Coordinate & empower Supervisors of workshop, field service
- Installation/Commissioning team to develop sales service support
- Develop the ways to reduce cost & implement safety & environment system on
- CIP basis
- Meet & exceed budgeted customer revenue, sales forecast for availability
- Ensure that the workshop is kept tidy at all times and safe working environment for team working there
- Ensure that all faults on equipment for repair are accurately inspected/diagnosed and subsequently repairs are carried out to a high standard of quality expected by principals or customer
- Ensure that manufacture’s parts reusability guidelines are adhered to in order that only those parts required are replaced
- Ensure that vendor quotations are analyzed in time & they are correct
- Assess staff training requirements to ensure that personnel are equipped with the necessary skills to perform given tasks within either their appointed section or any other section so as to gain maximum productivity
- Create an environment in which all personnel are encouraged to participate by making their own personal contribution to the development of a lively flexible and responsive workforce
- Ensure that the existing tooling are maintained in an operable condition and where possible are kept in such area so as ensure maximum utilization as well to increase productivity
- Analyze maintenance costs and provide recommendations on fleet utilization and replacement
- Track parts usage and maintain accurate inventory of equipment through WOT
- RFT, SOS history, PHM reporting etc
- Ensure the maintenance records for fleet are accurate and up to-date
- Performance reviews of staff and jointly determines areas of development and training requirements of employees
- Communicate maintenance requirements to ensure maximum efficiency and implement correction actions required
- Participate in the recruitment and selection of service personnel as required
- Review special project reports and lead service personnel in day-to-day activities to ensure the safe and efficient operation.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Negotiated with vendors to secure best prices for parts and supplies.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
Service Engineer Mechanical
Wärtsilä Power Contracting Company Ltd
Jeddah, Saudi Arabia
10.2000 - 02.2007
- Manage assigned maintenance responsibilities in accordance with Wartsila
- Services guidelines, the Project & Contract Management process and general management practices in a safe and cost-effective way in order to exceed the customer expectations
- Implementing preventive and corrective action as necessary
- Responsible for all activities relating to the daily maintenance management of the power plant inclusive of planning and implementation of plant maintenance
- To communicate effectively with the plant team relative to the condition of the plant equipment, performance and to provide suggestions improvements
- Administration and training of skilled and motivated maintenance personnel to assure good teamwork
- Responsible for implementation of plant safety policy and OHAS program according to the assigned plan
- Establish and implement standard of maintenance policies and procedures in accordance with the Project & Contract Management process
- Prepare maintenance reports, plans as instructed by the plant Manager
- Identify and actively seek to improve maintenance reliability and availability
- Interaction relevant Wartsila offices and personnel
- Minimize the downtime, unplanned maintenance under O&M agreements
- Provide technical support and follow up activities of plants under O&M to work as tech request originator for technical activities
- Remote monitoring of the power plant operative conditions & to lead a proactive maintenance management
- Work as CBM interface - power plant interface and follow up power plants action plans to solve technical maintenance problems
- Build a competitive and motivated team to support the contract management organization
- General skills
- Communication & customer satisfaction
- Cost effectiveness & problem solving
- Decision making & team building
- Co-operative reporting & presentation
- Worked cross-functionally within organization and external partners, integrators and vendors.
- Provided customer feedback to team to facilitate project road map and relationship planning.
Mechanical Supervisor
Packages Ltd
Lahore, Pakistan
08.1995 - 10.2000
- Capacity : 41.6 MW ( 8 X 5.2 MW ) HFO
- Engine Type: ( 16 V 32 ) Vassa, Wartsila Diesel.
- Monitored and motivated employees, tracking and documenting activities, correcting problems and implementing improvement plans to boost quality of mechanical work.
- Maintained adequate inventory of spare parts to prevent critical downtime.
- Lead daily routine, periodic maintenance activities as per manufacture’s guideline
- Prepare daily maintenance work reports and submit it to the Power Plant
- Manager
- Carry out maintenance, performs tests, troubleshooting & root cause analysis
- Engine automation & mechanical system testing & providing, assistance / support as a specialist to all portfolio & non-portfolio customers
- Carry out all troubleshooting and top & bottom overhauling activities as a specialist
- Build long-term relations with customer by ensuring high quality and efficiency as per Wartsila contract standards
- Monitor & resolve recurring problems to ensure ongoing customers satisfaction
- Lead and mange maintenance team to meet strategic goals
- Plan and attend to emergency Non-scheduled maintenance & submit plant action report to the Plant Manager
- To increase customer satisfaction in the assigned area & monitor operation of the Power Plant on daily basis
- Agree targets, action plans and review performances
- Ensure customer complaints are handled promptly and satisfactorily
- Maintain routine and periodic maintenance records & part Inventory control
- Analyze fuel & oil and water samples lab tests for corrective maintenance action
- Co-ordinate with operation staff for stopping & restarting engine and plant auxiliaries before & after maintenance work
- Ensure the optimum use of spare parts, consumables, ascertain & suggest the requirement
- Load shearing and Load management on PLC Auto/ Manual Synchronizing mode
- Ensure the total availability of plant-equipment & Installation by responding to daily routine check reports.
Education
B. Tech - Mechanical Engineering Technology
Priston University
Lahore, Pakistan 02.1997 - 07.1999
Bachelor of Arts - Business Economics
University of Punjab
Lahore, Pakistan 06.1994 - 07.1996
Diploma of Associate Engrineerimg - Auto&Diesel Technology Specialization in Power
Government College of Technology
Sialkot, Pakistan 11.1990 - 04.1994
Skills
Attention to Detail
Affiliations
1- IPAF license for MEWP of equipment’s.
2- NEBOSH training course (HSW1 Health and Safety at work) (HSW2 Risk Assessment Activity)
3- Wise LT Reporting System" training conducted by Wartsila Diesel Saudi Arabia.
4- (Vassa 32) Basic Engine, power plant operation & maintenance hand-on training conducted by Wartsila diesel Saudi Arabia.
5- ISO 9001-2000 & OHSAS training conducted by Wartsila diesel Saudi Arabia.
6- (Vassa 32) Basic Engine, power plant operation & maintenance hand-on training conducted by Wartsila diesel Lahore Pakistan.
7- Fuel Injection System & Piping module, Training conducted by Wartsila diesel Lahore Pakistan.
8- Fuel Injection System & Piping module, Training conducted by Wartsila diesel Lahore Pakistan.
9- Training course Manage the People Effectively from Packages Ltd Lahore Pakistan.
10- Training course “Trouble shooting & Maintenance planning” from Packages Ltd Lahore Pakistan.
11- Training course “Roller Bearing” lubrication, seal technology, fits & tolerance, mounting & dismounting, bearing life theory and calculation from (SKF)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Service Manager/Western Region
Hertz Dayim Equipment Rental Comany
10.2017 - Current
Service Operation Manager
Rapid Access Saudi Arabia Ltd Company
10.2015 - 10.2017
Service Mangaer / Central
Altaaqa Alternative Energy Solutions Co.Ltd, Zahid Tractor Group
08.2007 - 10.2015
Service Engineer Mechanical
Wärtsilä Power Contracting Company Ltd
10.2000 - 02.2007
B. Tech - Mechanical Engineering Technology
Priston University
02.1997 - 07.1999
Mechanical Supervisor
Packages Ltd
08.1995 - 10.2000
Bachelor of Arts - Business Economics
University of Punjab
06.1994 - 07.1996
Diploma of Associate Engrineerimg - Auto&Diesel Technology Specialization in Power
Government College of Technology
11.1990 - 04.1994
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