Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
2
2
years of professional experience
Work History
Store Manager
Prime Point
12.2022 - Current
Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Managed inventory control, cash control, and store opening and closing procedures.
Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Assisted with hiring, training and mentoring new staff members.
Improved customer satisfaction through staff training in customer service and product knowledge.
Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Dark Store Manager
Krave Mart
01.2022 - 12.2022
Managed seasonal promotions effectively by planning ahead for product availability and adjusting marketing tactics accordingly.
Addressed customer concerns promptly, resolving issues efficiently to maintain high satisfaction ratings.
Managed inventory levels to ensure timely fulfillment of customer orders and reduced stockouts.
Led a team of customer service representatives, providing coaching, training, and support to deliver exceptional customer experiences.
Education
Bachelor of Arts -
University of The Punjab
Lahore, Punjab, Pakistan
Skills
Customer Service
Problem-Solving
Customer Relations
Multitasking and Organization
Store operations
Training and mentoring
Team Leadership
Friendly and Positive
Inventory Management
Team motivation
Timeline
Store Manager
Prime Point
12.2022 - Current
Dark Store Manager
Krave Mart
01.2022 - 12.2022
Bachelor of Arts -
University of The Punjab
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