Tanya Jones
Amarillo, TX
Summary
Dedicated professional with 20+ years in patient care, advocacy, and support. Skilled in relationship building, case management, and healthcare coordination, with experience in both personal and professional caregiving. Known for empathy, attention to detail, and advocacy skills. Seeking patient coordinator or healthcare advocate roles to continue making a positive impact.
Overview
2025
2025
years of professional experience
Work History
Patient Coordinator
Giving Home Health Care
Amarillo, TX
11.2021 - 08.2024
- Coordinated care for 65–160 patients, managing schedules, appointments, and follow-ups.
- Developed strong relationships with healthcare providers, patients, and families.
- Conducted in-depth research for medical recertifications and attended medical appointments for patient advocacy.
Employment Specialist
Goodwill of Northwest
Amarillo, TX
03.2021 - 08.2021
- Organized community events and job fairs for employment opportunities.
- Conducted intake assessments and referred participants to needed resources.
- Trained participants in resume writing, interviewing, and job search skills.
Receptionist & Dispatch Assistant
Plains Transportation
Amarillo, TX
01.2002 - 01.2004
- Managed reception and dispatch operations, including driver travel arrangements.
- Coordinated emergency logistics and part procurement for drivers.
- Acted as the primary contact for clients and staff for inquiries and support.
City Clerk
City of Stinnett
Stinnett, TX
01.1998 - 01.2002
- Managed utility accounts and customer service for 2,600+ residents.
- Archived City Council meeting records and coordinated annual events.
- Acted as the city's main contact for residents and facilitated communication.
Nursing Home Ombudsman
Area Agency on Aging
Amarillo, TX
- Visited 42 nursing homes to ensure patient rights and compliance.
- Investigated and reported complaints on abuse, neglect, and facility issues.
- Delivered educational sessions to staff on patient rights and compliance.
University of Texas Student Liaison
Engineering Fellows Program, Pantex Nuclear Facility
- Communicated with 500+ applicants, guiding selected candidates through the process.
- Answered questions and provided updates on fellowship status.
- Supported program logistics and ensured candidate satisfaction.
Education
Studies in Psychology, Chemistry
Texas State Technical College
Skills
- Patient Advocacy & Coordination
- Case Management & Documentation
- Public Speaking & Communication
- Community & Physician Liaison
- Relationship Building
- Crisis Resolution & Conflict Management
- Time Management & Multitasking
- Proficient in Asana, IGEA, Excel, Outlook, Teams
Additional Experience
Family Caregiving & Property Management – 20+ years managing family care and rental properties
- Provided daily support for father with COPD, handling wound care and medication needs.
- Managed property maintenance, tenant relations, and rental logistics.
- Oversaw budgeting, repairs, and long-term care needs to ensure family stability.
Volunteer Activities – Volunteer Spiritual Support for Incarcerated Women; Community Events & Home Renovation
- Offered spiritual guidance and emotional support to incarcerated women.
- Organized and participated in community events to support local initiatives.
- Assisted in home renovation projects, including budgeting, planning, and hands-on support.
Certifications
- Certified Phlebotomist
- CPR
- HIPAA Compliance
- Policies & Procedures
- Emergency Evacuation
- Disaster Procedures
- Phishing & Malware Prevention
References
References available upon request.
Timeline
Patient Coordinator
Giving Home Health Care
11.2021 - 08.2024
Employment Specialist
Goodwill of Northwest
03.2021 - 08.2021
Receptionist & Dispatch Assistant
Plains Transportation
01.2002 - 01.2004
City Clerk
City of Stinnett
01.1998 - 01.2002
Nursing Home Ombudsman
Area Agency on Aging
University of Texas Student Liaison
Engineering Fellows Program, Pantex Nuclear Facility
Studies in Psychology, Chemistry
Texas State Technical College
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