Tanveer Akhtar
Islamabad
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
21
21
years of professional experience
1
1
Certificate
Work History
Assistant Manager Technical
Atlas Honda Limited
04.2016 - Current
- Responsible for the management of warranty operations nationwide at 600 dealerships
- Technical support and handling warranty claims of various models
- Managing team of 37 After sales staff
- Organizing Technical Trainings of After Sales team for the warranty settlement & analysis
- Making Training Plans & Conducting MT & RT Certifications of Technicians authorized by Honda Motors Japan
- Using Software SAP, B2B, SIMS & Harmony.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Assistant Manager After Sales
Atlas Honda Limited
04.2008 - 03.2016
- Managed the After sales operations of Honda dealerships
- Analysis of Potential Service Demand and planning for the After Sales Business Development
- Implementing Product Improvement through SID & QIC Systems adopted by Honda Motors Japan
- Organizing & Monitoring Dealership Inventory Management.
Service Advisor
Suzuki Gujrat Motors
01.2004 - 01.2006
- Handling Routine Customer preparing job cards
- Work Control
- Delivery Management.
Education
B-Tech Automotive -
University of Engineering & Technology, Lahore
03.2008
Degree of Associate Engineer in Automotive -
Punjab Board of Technical Education, Lahore
12.2003
Automotive Safety Trainer (Bukit Batok Driving Center Singapore) -
10.2016
Authorize Instructor (Honda Motors Japan) -
05.2018
Senior Instructor (Honda Motors Japan) -
02.2019
Chief Instructor (Honda Motors Japan) -
09.2024
Skills
- Communication
- Leadership
- Team work
- Collaboration
- Customer Relations
- Team motivation
- Product and service knowledge
- Staff Training and Development
- Task Delegation
Certification
Middle Management Core Development Program Pakistan, 12/01/15
Accomplishments
Won National Championship of Skill Contest in Pakistan & Participated in Asia Oceania Skill Contest in Indonesia 2018.
Languages
English
Urdu
Punjabi
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Assistant Manager Technical
Atlas Honda Limited
04.2016 - Current
Assistant Manager After Sales
Atlas Honda Limited
04.2008 - 03.2016
Service Advisor
Suzuki Gujrat Motors
01.2004 - 01.2006
B-Tech Automotive -
University of Engineering & Technology, Lahore
Degree of Associate Engineer in Automotive -
Punjab Board of Technical Education, Lahore
Automotive Safety Trainer (Bukit Batok Driving Center Singapore) -
Authorize Instructor (Honda Motors Japan) -
Senior Instructor (Honda Motors Japan) -
Chief Instructor (Honda Motors Japan) -
Middle Management Core Development Program Pakistan, 12/01/15
References
References available upon request.
Hobbies and Interests
- Travelling
- Hiking & Tracking
References
References available upon request.
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