Tamoor Shahbaz

Reviewed, validated, and processed seizure and enforcement requests from bailiffs and tax authorities across multiple jurisdictions, ensuring compliance with legislation and regulatory standards.
Conducted in-depth investigations in back-office systems by analyzing KYC documentation, account activity, and transaction histories to support enforcement actions.
Executed fund freezes, account seizures, and compliance holds in line with domestic legal requirements and cross-border enforcement protocols.
Prepared and submitted formal declarations and reports to authorities regarding insufficient balances, partial recoveries, or complex enforcement outcomes.
Acted as the primary liaison with bailiffs and tax authorities, managing correspondence, clarifications, and case follow-ups for smooth enforcement handling.
Coordinated with international regulators, compliance officers, and legal teams to interpret and apply country-specific enforcement rules consistently.
Identified trends and recurring issues in seizure requests, providing insights to management for refining compliance strategies.
Supported regulatory audits and inspections by maintaining accurate, traceable documentation of seizures and enforcement actions.
Ensured all seizure activities were executed with accuracy, confidentiality, and timeliness, mitigating financial crime risks and safeguarding regulatory compliance.
Monitored changes in cross-border enforcement regulations and integrated updates into internal processes.
Trained and mentored junior compliance staff on handling bailiff and tax authority requests, enhancing regulatory knowledge and operational accuracy.

Supervised daily shipping control operations and coordinated with clients to resolve discrepancies or damaged goods.
Collaborated with workshop teams, contractors, and clients to ensure accurate and timely material deliveries, while preparing Commercial Invoices and Packing Lists (CIPL).
Compiled data and generated detailed reports on receiving activities, material issuance, and inventory levels.
Prepared Certificates of Origin and secured chamber-attested invoices through Abu Dhabi Chambers.
Ensured accurate data entry into the Shipping Control System and conducted audits to verify process integrity.
Developed and implemented shipment tracking systems to improve inventory accuracy and visibility.
Conducted regular inspections to ensure compliance with safety, quality, and regulatory standards.
Partnered with procurement teams to streamline sourcing and optimize shipping costs.
Trained and mentored junior staff on supply chain management and best practices.
Managed logistics of spool transportation to and from project sites, resolving shipping-related issues promptly.

Acted as liaison with the Managing Director, providing regular reports and updates on operational matters.
Verified bills and invoices while maintaining floor discipline to ensure compliance with company policies.
Developed and formatted new training materials to reduce team errors and improve performance standards.
Oversaw operational activities across all organizational levels, ensuring smooth workflow and efficiency.
Established and monitored employee schedules, while preparing annual reports covering total goods sold, fraudulent disputes, refunds, and international shipping metrics.
Coordinated with international shipping partners to ensure seamless domestic and global deliveries.
Performed quality control checks to identify and resolve issues within the company’s supply chain.

Conducted weekly internal call evaluations to ensure service quality and compliance with standards.

Resolved escalated or unsatisfactory customer service calls to maintain customer satisfaction.

Provided mentorship and guidance to junior team members, fostering skill development and growth.

Monitored customer complaints and advised the team on effective resolution strategies.

Facilitated team huddles and training sessions to enhance performance and operational efficiency.

Established and managed employee schedules to ensure adequate coverage and smooth operations.

Delivered accurate and up-to-date information on products, services, and company policies to customers.
Handled and resolved customer complaints with professionalism and empathy, ensuring positive experiences.
Compiled and submitted detailed end-of-shift reports for performance tracking and accountability.
Conducted training sessions for new employees to build product knowledge and improve service skills.
Escalated complex issues to appropriate departments and monitored progress to ensure timely resolution.
Assessed customer needs and recommended suitable products or services to maximize satisfaction.
Supported the team by resolving internal issues and disputes, reporting outcomes to management.