Tallat Yasir Rajper
Business & Operations Support Specialist (Technology & Digital Enablement)
Karachi,KP
Summary
Business and operations support professional with 15+ years of experience supporting complex organizations across IT, digital operations, service delivery, and process improvement. Proven ability to step into fast-moving environments, understand business needs quickly, and provide hands-on operational, technical, and digital support with minimal supervision. Strong background in coordinating vendors, improving workflows, supporting digital initiatives, and enabling small teams to operate more efficiently.
Overview
12
12
years of professional experience
5
5
Certifications
Work History
Director – IT Services & Operations Support
The BNB Women University
10.2021 - 08.2022
- Set up and supported end-to-end operational and digital systems for a newly established institution.
- Provided hands-on operational support to administrative teams, faculty, and leadership.
- Coordinated vendors, managed service providers, and ensured timely delivery of digital services.
- Documented processes, policies, and workflows to reduce dependency on ad-hoc support.
- Supported digitization initiatives to streamline internal operations and service delivery.
- Key Contributions
- Built operational foundations that allowed teams to function independently.
- Reduced friction between technical teams and non-technical stakeholders.
- Introduced structured workflows that improved service consistency.
District Manager – ICT, Service Delivery & Operations
Board of Revenue, Government of Sindh
01.2014 - 01.2021
- Supported large-scale operational programs by coordinating IT, data, and service delivery teams.
- Translated business and regulatory requirements into practical operational solutions.
- Assisted leadership with planning, reporting, documentation, and performance tracking.
- Supported automation of manual processes and improved data accessibility for teams.
- Key Contributions
- Helped transform manual land-record processes into digital workflows.
- Coordinated cross-department teams with minimal escalation.
- Improved operational visibility through structured reporting.
Technical Analyst / Project Support Officer
Standard Chartered Bank, Pakistan
01.2011 - 01.2013
- Provided operational and technical support to multiple internal business units.
- Assisted project teams with planning, documentation, tracking, and issue resolution.
- Coordinated vendors and internal stakeholders to ensure smooth delivery of initiatives.
- Supported information security awareness and compliance activities.
- Earlier Roles
- Senior Telecom Projects Engineer – Gerry’s Softlogic / SCB
- IT & Technical Engineer – Media Times Limited
- System Administrator – IBA University of Sindh
Education
MS - Information Technology
Bachelor - Computer Science
Skills
Business Operations Support
Certification
PRINCE2 Foundation (Certified)
Timeline
Director – IT Services & Operations Support
The BNB Women University
10.2021 - 08.2022
District Manager – ICT, Service Delivery & Operations
Board of Revenue, Government of Sindh
01.2014 - 01.2021
Technical Analyst / Project Support Officer
Standard Chartered Bank, Pakistan
01.2011 - 01.2013