Talha Mukhtar
Karachi, Pakistan
Summary
Results-driven professional with a proven track record of over 4 years in customer service roles. Adept at providing exceptional support and solutions to customers, leveraging a strong work ethic and an independent work style. Energetic and optimistic with a passion for delivering top-notch service.
Overview
4
4
years of professional experience
Work History
Sales and Marketing Manager
Ashraf Impex International
Karachi, Pakistan
11.2022 - Current
- Managed daily correspondence through email and calls.
- Supervised and trained the sales team, implementing company targets.
- Identified potential clients and markets, strategizing effective outreach.
- Closed sales deals.
International Customer Service Representative
IBEX Global
Karachi, Pakistan
04.2022 - 10.2022
- Provided responsive and accurate information to Walmart customers.
- Resolved inquiries and concerns efficiently, maintaining customer satisfaction.
- solved concerns and queries about company products and services.
Customer Service Representative
Miratel Solutions
Toronto, Canada
04.2018 - 03.2020
- Fundraising for different hospitals across North America.
- Delivered friendly and knowledgeable customer service.
- Addressed inbound and outbound calls, resolving customer issues promptly.
Vice President - Operations
Pakistan Student Association - York University
Toronto, Canada
08.2018 - 06.2019
- Managed budgeting, fundraising, and sponsorships.
- Generated income for PSA events through successful financial efforts.
- Ensured accountability through monthly financial statements.
Athletic Director
Pakistan Student Association - York University
Toronto, Canada
08.2017 - 06.2018
- Orchestrated sporting events, promoting discipline and sportsmanship.
- Organized Futsal, Squash, and Cricket tournaments.
- Provided squash coaching to young athletes at York University.
Education
Bachelor of Arts (Honours) - Global Economy And Firm & Organization
04.2020
Advanced Level ( A-Level) - Business
08.2013
Ordinary Level (O-Level) - Business
08.2011
Skills
- Canadian Securities Course Certificate (CSC)
- Proficient in MS Office (Word, Excel, PowerPoint, Outlook)
- Excellent communication and interpersonal skills
- Ability to work independently and as part of a team
- Strong problem-solving and analytical skills
- Ability to work under pressure and meet deadlines
- Squash Player (National Junior level Representative)
Timeline
Sales and Marketing Manager - Ashraf Impex International
11.2022 - Current
International Customer Service Representative - IBEX Global
04.2022 - 10.2022
Vice President - Operations - Pakistan Student Association - York University
08.2018 - 06.2019
Customer Service Representative - Miratel Solutions
04.2018 - 03.2020
Athletic Director - Pakistan Student Association - York University
08.2017 - 06.2018
York University - Bachelor of Arts (Honours), Global Economy And Firm & Organization
Lecole For Advanced Studies - Advanced Level ( A-Level), Business
The City School - PAF Chapter - Ordinary Level (O-Level), Business
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