Dealt with international brands like Zara, Mango, and Major
Answered a high volume of incoming and in-person inquiries from clients
Acted as liaison between the marketing department, management, and clients.
Broker Inquiry Unit
ICBC
01.2023 - Current
Professionally managed broker inquiries, providing polite and informative responses
Provides advice and information on motor vehicle registration, licensing, and insurance matters
Played a key role in supporting the rollout of new insurance services and initiatives, contributing to expanding and improving offerings
Handled payment processing and fee management responsibilities, ensuring accuracy and compliance with established procedures
Regularly access computer databases and reference manuals to research and gather information needed to help the brokers to complete their client’s trades.
Assistant Manager
Qasar Al Marija Tech
01.2020 - 01.2021
Managed accounts payable and administrative responsibilities such as budgeting and variance analysis
Created and maintained detailed files and reports of employees in a database and other applications
Liaison between senior management, employees, and clients to ensure a good line of communication critical in addressing myriad problems and issues requiring immediate attention and resolution
Organized, arranged, and coordinated weekly executive meetings
Proven track record of fostering an inclusive team environment and supporting members' personal and professional development
Effectively managed administrative tasks such as payroll, vacation requests, and shift approvals
Assisted Human Resources in recruiting and induction through the organization’s HR procedures.
Education
Master’s in Business Administration - undefined
University Canada West
Certified Digital Marketing Associate - undefined
Digital Marketing Institute
Bachelor of Business Administration - undefined
University of Central Punjab
Fundamentals of Digital Marketing - undefined
Google Digital Garage
Skills
Proactive and eager to learn with exceptional attention to detailundefined
Projects
Designed and presented a Marketing plan for Cedar Valley Selections. Designed and presented a project on digital transformation at a local store. Presented a project on implementing just in time at LUCID motors. Created an ecommerce website on Shopify.