Taimour Lodhi

Business Analysis

• Gathering and analyzing business requirements
• Defining and documenting business requirements
• Proposal Drafting.
• Facilitating communication between stakeholders and development team
• Creating functional specifications

Project Management

• Designing and applying appropriate project management standards for incorporation in the project management lifecycle.
  Monitoring overall progress and use of resources, initiating corrective action where necessary

Projects:

Artificial Intelligence: VIDAN.ai

• Leading AI based video analytics project for Pakistan Air Force
• Leading AI Based video analytics project for Sindh Police
• Designed AI Chat Bot flow for a B2B Client.

e-Commerce:

• Managed project for client for an e-Commerce website (Shopify)
• Managed Project for client for an e-Commerce website (Wordpress)

Business Development:

• Market Lead for UAE, Pakistan & UK based clients

• Managing CRM based module for Doctors Test Centers (Chicago)
• Resolving Customer Queries (Inbound Calls) related to Covid-19 Airport

testing for International Travel.

• Booking appointments, floating test results.
• Coordinating with Airlines for “Positive” travelers.
• Coordinating with testing sights for various issues.
• Maintaining reports based on client details.

• Verified basic needs are being met, providing navigation assistance for various benefits and available services.
• Responded to all client inquiries and asked appropriate questions to facilitate resolution.
• Provided information and referrals to community partners and other treatment providers.
• Kept stakeholders up to date on details and information regarding clients.
• Provided suggestions for process, application or documentation improvement.
• Conducted case management activities and services with multidisciplinary team.

• Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
• Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
• Followed through with client requests to resolve problems.
• Resolved customer complaints while prioritizing customer satisfaction and loyalty.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
• Controlled resources and utilized assets to achieve qualitative and quantitative targets.
• Researched and corrected customer concerns to promote company loyalty.

• Directed implementation of new business intelligence tools, selecting appropriate solutions and aiding in corresponding onboarding processes.
• Drafted strategic business intelligence roadmap, complete with data governance policies and tactical information safeguards.
• Liaised with DevOps team to integrate business intelligence assets into future development lifecycles.
• Integrated BI assets into customer relationship management tasks, improving service personnel's available intelligence.
• Collected data from wide-ranging sources.
• Developed intelligence-sharing dashboards, providing company-wide access to collected data.
• Analyzed data to identify root causes of problems and recommend corrective actions.
• Implemented business intelligence solutions to increase operational efficiency.

Designing & Implementing Field Force Management System Integrating Warehouse management system with CRM. Designing Electronic Call Reporting System.

CRM administration and Report Designing for 500 Plus Users Performing UAT's for new features, Implementing in system.

Training GSK Field Force in Pan Pakistan. Generating BI Reports for Business