Learning languages
Tahir Zulfqar
Operations Manager
Lahore
Summary
Advanced Operations Manager offering over 4 years of experience and proven success in manufacturing and production, quality assurance and leadership. Highly skilled in streamlining operations and improving throughput through continuous process improvement and cross-functional collaboration. Accomplished in building high-performing teams and inspiring staff to achieve goals.
Overview
5
5
years of professional experience
1
1
year of post-secondary education
2
2
Languages
Work History
Operations Manager
Operations Manager
Lahore
03.2019 - Current
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
- Identified procedure or process changes required to improve performance and productivity.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Reviewed operations reports to understand numbers and trends.
- Coordinate with the Owner to ensure our hiring plans meet our business needs
- Work closely with Owner and management team to set and implement policies, procedures and systems and to follow through with implementation
- Incorporated e-commerce objectives in social media platform management.
- Customized e-commerce platforms by building new products, designing landing pages and integrating new vendors and apps to further enhance website UI and UX.
- Constructed new payment systems for online orders to optimize website shopping and boost sales.
- Leveraged Google Analytics and AB testing to monitor effectiveness of online marketing strategies, website content and user experience.
- Created and launched new online marketing strategies, resulting in 80% sales increase.
- Built relationships with customers and community to establish long-term business growth.
- Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
- Communicated product quality and market comparisons by creating sales presentations.
- Increased profits through providing excellent customer service, following established guidelines and auditing sales reports.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Maintained up-to-date knowledge of competitor products and pricing in market served.
- Built deep relationships with store managers, business owners and distribution partner sales teams by employing industry expertise and knowledge, retail strategies and sales tactics.
- Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
- Improved quality processes for increased efficiency and effectiveness.
- Increased customer satisfaction through adherence to quality standards and customer requirements.
- Rejected defective products and approved correct products.
Travel Agent
Travel Agent
Lahore
09.2015 - 08.2016
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
- Arranged travel accommodations for groups, couples, executives and special needs clients.
- Responded to clients' questions, issues and complaints and found appropriate solutions when needed.
Quality Auditor
Quality Auditor
Lahore
08.2013 - 08.2014
- Completed timely quality reports highlighting deficiencies and recommending corrective actions.
- Inspected work areas regularly to identify safety practices, quality control procedures and worker actions in need of improvement.
- Performed continuous random spot reviews of daily log pages, non-routine and work package contents for completeness, correct use of appropriate references and approved data.
- Educated and oriented employees to improve compliance with quality control protocols.
- Identified issues of non-compliance and elevated reports to senior personnel.
- Delivered third-party audit services at client locations, keeping operations in compliance with regulatory requirements and ISO standards.
- Reviewed work instructions and production strategies to verify compliance with established standards.
- Inspected raw and in-processed materials to determine quality and any not meeting minimum standards.
- Trained and reviewed work of junior personnel on departmental responsibilities.
- Audited activities of workers on production lines and shipping and receiving.
- Participated in compliance inquiries and provided interpretation of data to guide investigators in creation of Corrective and Preventive Actions.
Education
Bachelor of Commerce - B.Com, Accounting - Accounting
07.2018 - 08.2019
Skills
Operations management
Interests
Travel
Sports
Reading
Timeline
Operations Manager - Operations Manager
03.2019 - Current
University of The Punjab - Bachelor of Commerce - B.Com, Accounting, Accounting
07.2018 - 08.2019
Travel Agent - Travel Agent
09.2015 - 08.2016
Quality Auditor - Quality Auditor
08.2013 - 08.2014
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