Learning languages
Tahir Zulfqar
Operations Manager
Lahore
Summary
Advanced Operations Manager offering over 4 years of experience and proven success in manufacturing and production, quality assurance and leadership. Highly skilled in streamlining operations and improving throughput through continuous process improvement and cross-functional collaboration. Accomplished in building high-performing teams and inspiring staff to achieve goals.
Overview
5
5
years of professional experience
1
1
year of post-secondary education
2
2
Languages
Work History
Operations Manager
Operations Manager
Lahore
03.2019 - Current
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
- Identified procedure or process changes required to improve performance and productivity.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Reviewed operations reports to understand numbers and trends.
- Coordinate with the Owner to ensure our hiring plans meet our business needs
- Work closely with Owner and management team to set and implement policies, procedures and systems and to follow through with implementation
- Incorporated e-commerce objectives in social media platform management.
- Customized e-commerce platforms by building new products, designing landing pages and integrating new vendors and apps to further enhance website UI and UX.
- Constructed new payment systems for online orders to optimize website shopping and boost sales.
- Leveraged Google Analytics and AB testing to monitor effectiveness of online marketing strategies, website content and user experience.
- Created and launched new online marketing strategies, resulting in 80% sales increase.
- Built relationships with customers and community to establish long-term business growth.
- Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
- Communicated product quality and market comparisons by creating sales presentations.
- Increased profits through providing excellent customer service, following established guidelines and auditing sales reports.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Maintained up-to-date knowledge of competitor products and pricing in market served.
- Built deep relationships with store managers, business owners and distribution partner sales teams by employing industry expertise and knowledge, retail strategies and sales tactics.
- Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
- Improved quality processes for increased efficiency and effectiveness.
- Increased customer satisfaction through adherence to quality standards and customer requirements.
- Rejected defective products and approved correct products.
Travel Agent
Travel Agent
Lahore
09.2015 - 08.2016
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
- Arranged travel accommodations for groups, couples, executives and special needs clients.
- Responded to clients' questions, issues and complaints and found appropriate solutions when needed.
Quality Auditor
Quality Auditor
Lahore
08.2013 - 08.2014
- Completed timely quality reports highlighting deficiencies and recommending corrective actions.
- Inspected work areas regularly to identify safety practices, quality control procedures and worker actions in need of improvement.
- Performed continuous random spot reviews of daily log pages, non-routine and work package contents for completeness, correct use of appropriate references and approved data.
- Educated and oriented employees to improve compliance with quality control protocols.
- Identified issues of non-compliance and elevated reports to senior personnel.
- Delivered third-party audit services at client locations, keeping operations in compliance with regulatory requirements and ISO standards.
- Reviewed work instructions and production strategies to verify compliance with established standards.
- Inspected raw and in-processed materials to determine quality and any not meeting minimum standards.
- Trained and reviewed work of junior personnel on departmental responsibilities.
- Audited activities of workers on production lines and shipping and receiving.
- Participated in compliance inquiries and provided interpretation of data to guide investigators in creation of Corrective and Preventive Actions.
Education
Bachelor of Commerce - B.Com, Accounting - Accounting
07.2018 - 08.2019
Skills
Operations management
Project planning and development
Strategic partnerships
New product introductions strategies
Supply chain logistics
Lean manufacturing and quality systems
Staff Management
Procurement and sales
Customer relations specialist
Logistics Management
Work flow planning
Management information systems
Project development and life cycle
Budgeting and forecasting
Cost reduction strategies
Interests
Travel
Sports
Reading
Timeline
Operations Manager - Operations Manager
03.2019 - Current
University of The Punjab - Bachelor of Commerce - B.Com, Accounting, Accounting
07.2018 - 08.2019
Travel Agent - Travel Agent
09.2015 - 08.2016
Quality Auditor - Quality Auditor
08.2013 - 08.2014