TABINA SHAKEEL
Lahore, Punjab,PB
Summary
Proven innovator and strategic planner at United Bank Limited, UBL, I've significantly enhanced team communication and customer satisfaction. Mentoring junior staff and fostering stakeholder relationships, my blend of creativity and work coordination has driven organizational success. Achieved notable client retention through exceptional service and strategic relationship management.
Overview
5
5
years of professional experience
1
1
Certification
Work History
OPERATION OFFICER OG-2
United Bank Limited, UBL
06.2022 - Current
- Mentored junior staff members, helping them develop their skills and advance in their careers.
- Maintained strict adherence to industry regulations, minimizing risk exposure for the organization.
- Enhanced communication between team members by organizing regular meetings and fostering open dialogue.
- Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.
Customer Service Officer
United Bank Limited, UBL
04.2021 - 06.2022
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
BRANC SERVICE OFFICER OG-3
United Bank Limited, UBL
04.2019 - 12.2021
- Maintained detailed records of all service interactions, ensuring accurate client information was available for follow-up actions.
- Provided exceptional customer support, leading to increased client retention and loyalty.
- Initiated contact with appropriate service providers to request referrals and followed up to confirm appointments.
- Played a critical role in retaining valuable customers through proactive relationship management efforts.
Education
Master of Science - Major; Database , Programming
NATIONAL UNIVERSITY OF MODERN LANGAGES
Islamabad, Pakistan12.2017
Bachelor of Science - MATH, ECONOMICS, COMPUTER
UNIVERSITY OF PUNJAB
Lahore, Punjab, Pakistan06.2015
Skills
- Work Coordination
- Report Writing
- Strategic Planning
- Innovation and Creativity
- Information Verification
Certification
Certificate of fair treatment wit customer from institute of Banker of Pakistan.
Certificate of diploma banking and finance from Omni academy.
Certificate of communicating effectively from Institute of Banker of Pakistan.
Timeline
OPERATION OFFICER OG-2
United Bank Limited, UBL
06.2022 - Current
Customer Service Officer
United Bank Limited, UBL
04.2021 - 06.2022
BRANC SERVICE OFFICER OG-3
United Bank Limited, UBL
04.2019 - 12.2021
Master of Science - Major; Database , Programming
NATIONAL UNIVERSITY OF MODERN LANGAGES
Bachelor of Science - MATH, ECONOMICS, COMPUTER
UNIVERSITY OF PUNJAB
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