TAARUF ABBAS SHAH
Gujrat ,Pakistan
Summary
Accomplished professional with expertise in persuasive communication, disciplinary procedures, and team supervision. Demonstrated proficiency in client account management and staff complaint management, supported by a First Aid certification. Skilled in SAP CRM performance data collection, leadership, marketing strategies knowledge, and technical communication. Committed to leveraging these competencies to drive organisational success and foster a collaborative work environment.
Overview
7
7
years of professional experience
6
6
years of post-secondary education
Work history
Team leader
Pakistan telecomunication limited (PTCL)
Gujrat, Punjab
04.2020 - Current
- Implemented new working methods which improved overall efficiency of the team operations.
- Led project coordination, resulting in timely delivery.
- Ensured adherence to company policy by all team members, maintaining professionalism at all times.
- Supported team to overcome new challenges by forecasting knowledge and skills gaps.
- Improved customer satisfaction through close collaboration with the team.
- Streamlined workflow for a more efficient process.
FTTH Installler
Pakistan telecomunication limited (PTCL)
Gujrat, Pakistan
12.2017 - 03.2020
- Installed and configured Optical Network Terminals (ONT) to ensure optimal connectivity for residential and commercial clients.
Collaborated with team members to set up Set-Top Boxes (STB) and ADB boxes, enhancing customer access to digital services.
Conducted fiber splicing with precision, ensuring high-quality connections and minimizing signal loss.
Provided technical support and troubleshooting assistance, improving customer satisfaction and service reliability. - Troubleshot problems with equipment and devices, tracing root causes and correcting problems.
- Provided technical support to clients after installation, promptly addressing issues.
- Used power and hand tools efficiently to expedite installation processes.
Education
Diploma of Higher Education - Electrical
Farran institute of tecnalogy
Gujrat, Punjab 03.2014 - 04.2017
Matric (Science) - Science
Govt muslim high school
Gujrat, Punjab 05.2012 - 10.2014
3 month training - FFTH
Pakistan telecomunication training center
lahore 02.2018 - 03.2018
Skills
- Persuasive communication
- Disciplinary procedures
- Team supervision
- Client account management
- Staff complaint management
- First Aid certification
- SAP CRM performance data collection
- Leadership skills
- Marketing strategies knowledge
- Technical communication
Languages
English
Upper intermediate (B2)
Urdu
Proficient (C2)
Timeline
Team leader
Pakistan telecomunication limited (PTCL)
04.2020 - Current
3 month training - FFTH
Pakistan telecomunication training center
02.2018 - 03.2018
FTTH Installler
Pakistan telecomunication limited (PTCL)
12.2017 - 03.2020
Diploma of Higher Education - Electrical
Farran institute of tecnalogy
03.2014 - 04.2017
Matric (Science) - Science
Govt muslim high school
05.2012 - 10.2014
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