Syed Zulfikar Haider
Rawalpindi
Summary
Highly accomplished IT & Banking Sales Expert with an exceptional track record of sound financial management and consistently exceeding customer satisfaction for over 22 years. Proficient in effectively managing both small and large bank sales teams, along with Credit & Collection Teams. Adept at efficiently handling a high volume of multiple accounts with the utmost salesmanship and professionalism. Possesses extensive experience in Team Management, IT Sales, Customer Services & Administration, along with Credit & Collection expertise in the Banking Sector of Pakistan and the Middle East.
Overview
25
25
years of professional experience
2
2
years of post-secondary education
Work History
Head Of Sales
SOS Pakistan
7 2022 - Current
- Revenue Growth: As Head of Sales, I spearheaded revenue growth by implementing effective strategies that boosted sales performance
- This resulted in the consistent achievement of sales targets and a substantial increase in revenue.
- Market Expansion: Contributed to market expansion by identifying and capturing profitable business opportunities
- These efforts enabled us to gain a larger market share and increase our customer base.
- Customer Retention: Leveraged my experience in customer retention from my previous role in Credit & Collections
- By implementing customer-focused strategies, we maintained high customer satisfaction and loyalty, resulting in long-term client relationships.
- Sales Team Leadership: Demonstrated strong leadership in managing the sales team
- This involved setting targets, monitoring performance, and fostering a culture of accountability and excellence
- The team's performance improved significantly under my leadership.
- Productivity Enhancement: Focused on enhancing operational efficiency and sales productivity
- Through process optimization and staff training, we achieved increased efficiency and exceeded sales targets consistently.
Head of Credit & Collections
SOS Pakistan
04.2022 - 06.2022
- Remarkable Portfolio Recovery: I spearheaded a complete revitalization of the Credit & Collections department, achieving an extraordinary recovery rate of 97.5% for the portfolio that had been pending since 2019
- This accomplishment was a testament to my extensive 22 years of experience in the banking sector, where I had honed my expertise in customer retention and collections.
- Proficient Team Development: I was entrusted with an inexperienced team of 16 individuals who lacked prior exposure to collections processes
- Through comprehensive training initiatives, I transformed this inexperienced staff into a highly proficient team
- The training encompassed various aspects, including Collections procedures, Customer Retention Strategies, Recovery Code of Conduct, and Pre-emptive calling
- This transformation allowed us to resolve challenging accounts efficiently and effectively.
- Guideline Development: To ensure the smooth functioning of the department, I developed operational guidelines and policies
- These guidelines streamlined the operations within the Credit & Collections department, leading to improved efficiency and accuracy in our processes.
- Discrepancy Resolution: I took it upon myself to investigate and resolve discrepancies in invoicing and billing
- This attention to detail helped us eliminate discrepancies, which had the potential to affect the accuracy of financial records and create issues for both the organization and the clients.
- Portfolio Stabilization: Through my dedicated efforts and effective management, we successfully stabilized and normalized the portfolio
- This achievement was crucial in maintaining the financial health of the organization and fostering stronger relationships with clients who appreciated the reliability of our operations.
General Manager Sales & Admin
The IT House
09.2018 - 03.2022
- Steered the successful delivery of 25,000 devices and 457,000 EMV Banking cards to Banking and Telcos in Pakistan
- Managed a dedicated team of 280 employees working at the production plant in Islamabad
- Achieved an outstanding 98% customer retention rate during my tenure
Team Merchant Acquiring
National Bank of Abu Dhabi
11.2014 - 09.2018
- Significant Business Expansion: Under my leadership, we executed a successful business expansion strategy, resulting in remarkable growth in the merchant acquiring sector
- This expansion substantially increased our market presence and revenue.
- Exemplary Client Retention: I excelled in maintaining and strengthening relationships with existing clients
- By implementing robust client retention strategies, we achieved an exceptionally high client satisfaction rate and ensured the continued loyalty of key business partners.
- Strategic Team Leadership: Managed a dedicated team of 16 Merchant Sales officers
- I implemented a structured monitoring system to track their performance against set sales targets
- This approach allowed for real-time adjustments and helped our team consistently meet and exceed sales objectives.
- Sales Performance Optimization: With a keen eye for detail, I analyzed daily, weekly, and monthly reports from the sales team
- This data-driven approach enabled us to identify trends, opportunities, and areas for improvement
- Subsequently, we formulated strategies to optimize sales performance based on this insightful data.
- Professional Team Building: My commitment to fostering a culture of professionalism within the team was evident in the seamless cooperation and coordination among team members
- Through effective team-building activities, I ensured that our sales team functioned as a cohesive unit, resulting in improved sales outcomes.
- Exceptional Sales Achievement: These combined efforts translated into outstanding sales achievements, including substantial revenue growth and the acquisition of valuable new clients
- Our team's dedication and collaborative spirit played a pivotal role in these accomplishments.
Service Quality Manager
United Bank Limited
10.2007 - 06.2014
- Diligently handled customer interactions and resolved customer queries
- Managed purchase orders and adeptly addressed issues related to SP&PR
- Effectively led a team of Customer Service Representatives
Staff Officer Coordination
Askari General Cement
02.2003 - 09.2007
- I have worked as Staff Officer to DG Askari Cement
- My job responsibilities were Administrating DG's Secretariats activities and handling all matters related to DG.
Assistant Manager Credit & Collections
Citibank
11.1999 - 12.2002
- I started off with my career in Customer Support & Collections Department, for preferred Cycles in Credit Card Collections.
Education
Master of Business Administration - MBA - Marketing
Preston University
01.1997 - 05.1999
Skills
Market Planning
Confidentiality
Presentations
Certifications
The Art of Leadership (getAbstract)
Personality Assessment
Negotiation expertise
Sales Coaching
CRM proficiency
Pipeline Management
Sales operations
Territory Management
Solution selling
Sales Presentations
Key account growth
Sales Planning
Client Relationship Management
Goal Setting
Staff Management
Sales expertise
New Business Development
Market Research
Sales process
Sales Reporting
Relationship Building
Revenue Forecasting
B to B sales
Proposal Development
Sales operation
Analytical problem solver
KPI Tracking
Database Management
Order Management
Verbal and written communication
Operations
Sales team training
Performance Management
Business development and planning
Key Account Management
Promotional sales events
Goals and performance
Sales Tracking
Direct Sales
Summary of Achievements
- Exceptional Relationship Management
- Outstanding Risk Management
- Top-tier Customer Services
- Mastery in Process Optimization
- Expertise in Strategic Planning
- Spearheaded the Sales team for Safe City Cameras in Islamabad, contributing significantly to the project's success
- Drove the sales team as the Team Leader for the Launch of SCO sims, leading to exceptional market penetration
- Successfully led the Sales Team in the sale of Sim Cards & EMV Banking Cards, achieving remarkable sales figures
- Played a pivotal role as Project Leader for the Auto Attendance Stipend for Baitul Mal, ensuring smooth execution
- Maintained the highest Customer Retention rate during 22 years of service
- Established a high-performing sales team of 50 individuals for a new business, emphasizing team-building, comprehensive training, and successful induction.
- Recognized for identifying product improvements, closely collaborating with research and analysis teams, resulting in a substantial 25% boost in product sales
- Consistently achieved or surpassed Sales targets by 100% between 2015 and 2019.
- Delivered the highest recovery of the portfolio (97.5%) pending since 2019
Timeline
Head of Credit & Collections
SOS Pakistan
04.2022 - 06.2022
General Manager Sales & Admin
The IT House
09.2018 - 03.2022
Team Merchant Acquiring
National Bank of Abu Dhabi
11.2014 - 09.2018
Service Quality Manager
United Bank Limited
10.2007 - 06.2014
Staff Officer Coordination
Askari General Cement
02.2003 - 09.2007
Assistant Manager Credit & Collections
Citibank
11.1999 - 12.2002
Master of Business Administration - MBA - Marketing
Preston University
01.1997 - 05.1999
Head Of Sales
SOS Pakistan
7 2022 - Current