Syed Zuhair Abbas

Answe4U Pvt ltd.

• I was taking the orders in spanish language.
• As a customer support executive for Pizza Boli's, an american-based pizza chain.
• I managed a high-volume workload centered on seamless customer interactions
• . My daily responsibilities involved efficiently taking orders, resolving a variety of customer queries and complaints, and generally assisting customers with their needs.
• This role required proficiency in utilizing multiple software systems to ensure accurate order processing and comprehensive customer relationship management.
• Resolved complex customer inquiries by applying problem-solving techniques, resulting in enhanced customer satisfaction and loyalty.
• Reduced call wait times by implementing effective time management techniques within the team.

• In my role as a Customer Support Executive for Pizza Boli's.
• I was a vital link between the company and its customers. I was responsible for the entire service lifecycle, which included taking orders, managing and resolving customer complaints, and assisting with general queries.
• I effectively utilized specialized software daily to log interactions, process transactions, and ensure a smooth, professional experience for every customer of the American-based pizza chain.
• Supported the onboarding process for new team members, sharing knowledge and resources to promote effective training.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Assisted customers by addressing inquiries and resolving issues, leading to a more streamlined service experience.

Quality Control Manager, Digit 4G (Mobile Phones)

• As the Quality Control Manager at Digit 4G, I was responsible for spearheading all quality assurance initiatives to ensure our mobile phones met rigorous internal, industry, and customer standards.
• My role involved leading and mentoring a dedicated QC team, overseeing the entire product lifecycle from component inspection to final product sign-off.
• I was directly accountable for developing and implementing comprehensive quality control procedures for mobile devices, conducting thorough audits, analyzing defect data, and implementing Corrective and Preventive Actions (CAPA) to drive continuous process improvement.
• My leadership was key in maintaining product reliability and upholding the brand's reputation for quality in the competitive telecom market.
• Trained and mentored junior quality control staff, fostering a culture of quality awareness and continuous improvement.
• Led a team in conducting thorough inspections and audits, ensuring compliance with industry standards and regulations.