Syed Waqar Ul Islam

Joined Wings Visa Consultancy when they just started its operations. Initially started with 3 team mates and now supervising 12 members of BDEs and now working on new branch opening.

• Supervised daily operations of 3 branches which were Rawalpindi, Lahore and Abu Dhabi Branch.
• Ensuring compliance with company procedures and immigration regulations.
• Monitoring and improving workflows to optimize client onboarding, case processing, and documentation.
• Implement SOPs across all operational branches and ensure adherence.
• Leading, training, and supporting Operation managers and Operation Executives.
• Set performance goals and conduct regular performance evaluations.
• Handle conflict resolution and team motivation strategies to enhance productivity.
• Ensuring a smooth client experience across branches, rom consultation to visa filing.
• Investigating and resolving complaints or delays in client processing.
• Implementing quality assurance procedures to maintain high service standards.
• Ensuring all staff are trained on current immigration policies for Canada, Australia, UK, etc.
• Providing insights to the leadership team for expansion, new services, or improvements.
• Meetings with Irritated clients, those who were not satisfied with the services and were not handled properly by team.
• Addressing Irritated client's issues and closing the complaints.

• Overseeing and managing daily operations of the Rawalpindi Branch.
• Ensuring all visa files, client documentation, and application processes meet quality and compliance standards.
• Streamlining workflows and reduce turnaround times on visa case handling.
• Maintaining coordination between sales, processing, clients, legal teams and top management..
• Promoting a collaborative and target-driven work culture.
• Overseeing the end-to-end client journey, ensuring timely communication, accuracy of information, and professional service.
• Handling escalated client issues and resolve conflicts effectively.
• Ensuring accurate documentation, record-keeping, and timely visa submissions.
• Tracking and reporting key performance indicators (KPIs) including conversion rates, client satisfaction, file progress, and staff efficiency.
• Preparing weekly/monthly performance reports for senior management.

• Generated new business with marketing initiatives and strategic plans.
• Reached out to potential customers via telephone, email, and in-person inquiries.
• Negotiated and closed long-term agreements with new clients in assigned territory.
• Increased client base by identifying new business opportunities and cultivating strong relationships with key decisionmakers.