Syed Tehzeeb HASSAN
Lahore, Punjab, Pakistan
Summary
Dedicated Customer Service Representative with 4 years of experience in high-volume call centers, adept at optimizing onboarding processes and ensuring compliance. Seeking to leverage expertise in a dynamic environment focused on enhancing client relationships.
Customer service demonstrated ability to interact positively with customers and address their needs.
Experienced Compliance Specialist with a thorough understanding of regulatory standards and compliance procedures.
Attention to detail maintained cleanliness and orderliness in dining areas to create a pleasant atmosphere for guests.
Adaptability remained calm and composed under pressure while multitasking and prioritizing tasks. Proven track record of enhancing onboarding efficiency and ensuring strict adherence to compliance standards. Ready to leverage several years of experience to take on new position at successful organization.
Overview
4
4
years of professional experience
Work History
Onboarding and Compliance Specialist
Mindbridge
Lahore, Punjab
11.2020 - Current
- Interpreted legal documents such as contracts, leases, operating agreements.
- Maintained accurate records of all new hire documentation in compliance with applicable laws and regulations.
- Identified areas for improvement within the current onboarding program.
- Streamlined applicant sign-up process.
- Enhanced understanding of payment procedures.
- Engaged with AM’s regularly
Customer Service Representative
Abacus
Lahore, Punjab
07.2020 - 10.2020
- Delivered top-notch support to address customer concerns promptly.
- Utilized gathered insights to optimize customer experience.
- Developed strong customer relationships to encourage repeat business.
- Discovered weaknesses in customer service processes.
Education
BS(Hons) Economics - Economics
University of The Punjab
Lahore, Pakistan01-2020
FSc (Pre Engineering) - Science
Islamia College
Lahore, Pakistan07-2015
Matriculation - Science
Don Bosco High School
Lahore, Pakistan06-2012
Skills
Technical Skills
- Compliance
- SMB Specialist
- Enterprise Specialist
- Operations support
- Project management
- Reporting skills
- Pressure Management
- Timely Execution
- Innovative Problem Solving
Soft Skills
- MS Word
- MS Excel
- MS PowerPoint
- Salesforce
- Eviews
- Knowledge Base
- Communication
Affiliations
- English Club Vice President.
- Economics President
Accomplishments
- 3rd Position in Economics department (Finals)
Languages
Urdu
First Language
English
Advanced
C1
Websites
Timeline
Onboarding and Compliance Specialist
Mindbridge
11.2020 - Current
Customer Service Representative
Abacus
07.2020 - 10.2020
BS(Hons) Economics - Economics
University of The Punjab
FSc (Pre Engineering) - Science
Islamia College
Matriculation - Science
Don Bosco High School
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