Syed Taha Shah
Operations/Quality/EHS
Dubai
Summary
Dynamic production/QHSE manager with a proven track record at Intercoil International LLC, excelling in operations management and team leadership. Spearheaded quality enhancements and compliance with ISO standards, while implementing strategic initiatives that improved customer satisfaction and reduced defects. Proficient in ERP systems and adept at fostering collaboration among diverse teams.
Overview
14
14
years of professional experience
4
4
Certifications
Work History
Manager Production/QHSE/MR
Intercoil International LLC
01.2026 - Current
- Produce PU Foam in continuous machines range from 13 to 55 kg/m3..
- Product development with head of department and supplier.
- Coordinating with supervisor for day-to-day deliveries.
- Spearheaded the enhancement of Quality and EHS Policy, ensuring alignment with organizational standards.
- Managed site operations to comply with ISO 9001 and ISO 14001 certifications, alongside safety regulations.
- Developed an Environment Policy to meet ESG requirements and conducted Eco Vadis assessments for the group.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Assistant Manager Production/QHSE/MR
Intercoil International LLC
01.2023 - 01.2026
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Fostered ESG framework understanding and reporting through strategic awareness initiatives.
- Coordinated and reported on Management Review Meetings (MRM).
- Delivered over 100 hours of training annually on Integrated Management Systems, Safety, Sustainability, and Risk Management.
- Successfully trained and guided 2 HSE officers in 2023and 2026.
- Evaluated suppliers using audit risk scores and supply chain mapping tools.
- Led Internal Audits for QMS, EMS, and OHSMS, and managed external and legal audits across group companies.
Senior Supervisor QHSE/MR
Intercoil International LLC
01.2019 - 01.2023
- Resolved conflicts proactively by facilitating open communication among team members and actively addressing underlying issues.
- Ensured timely completion of projects through effective scheduling and prioritization of tasks based on urgency and importance.
- Strengthened cross-functional collaboration, leading to more cohesive teamwork and better overall results.
- Recruited, hired and trained staff and provided ongoing feedback and performance evaluations for development.
- Maintained professional relationships with auditing bodies and agencies.
- Applied Root Cause Analysis (RCA) with FBA technique for product and process failure investigations.
- Ensured strict adherence to local and international regulations, standards, and codes of practice.
- Implemented and maintained a comprehensive Emergency Response Plan with a clear escalation protocol.
- Developed and executed sustainability initiatives in line with group strategy.
- Checking and approving BOM on the ERP.
- Manage quality inventory like clearing of quarantine on ERP.
Quality Controller/MR
Intercoil International LLC
04.2013 - 01.2019
- Improved customer satisfaction by promptly addressing complaints and resolving product-related concerns.
- Reduced manufacturing defects through thorough inspections and proactive identification of potential issues.
- Improved quality processes for increased efficiency and effectiveness.
- Developed and implemented quality assurance improvements.
- Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
- Supported the development of new products by providing input on design specifications and identifying potential quality risks.
QA/QC Officer
AGP(Pvt)Ltd
01.2012 - 02.2013
- Conducted rigorous in-process monitoring and sampling of bulk, intermediate, and semi-finished products to ensure quality benchmarks.
- Enforced strict adherence to cGMP standards in manufacturing, primary, and secondary packaging areas.
- Managed document control and developed SOPs in line with cGMP practices for operational excellence.
Education
Master of Science - Applied Chemistry And Chemical Technology
University of Karachi
Karachi, Sindh, Pakistan 04.2001 -
Bachelor of Science - Applied Chemistry And Chemical Technology
University of Karachi
Karachi, Pakistan 04.2001 -
Skills
Team leadership
Operations management
Strategic planning
Decision-making
ERP and SAP
Root Cause Analysis
Accomplishments
- Recognized as a Top Performer at the Future Factories Summit MENA 2021 for outstanding contribution to manufacturing excellence and operational performance.
- Spearheaded the development of Pneumatic Visco Foam in collaboration with BASF (MENA), driving innovation in product design and process capability.
- Led a strategic cost optimization initiative by replacing 50% of visco polyol with conventional polyol (2019), successfully maintaining product integrity while achieving an approximate 20% reduction in production cost.
- Established robust product standardization frameworks using validation-based methodologies, ensuring consistency, compliance, and improved quality control.
- Successfully achieved CertiPUR certification for the conventional foam product line, positioning the organization as the first certified manufacturer in the GCC region.
- Directed the implementation of a fully Integrated Management System (IMS) encompassing QMS, EMS, and OHSMS across the Intercoil Group, strengthening compliance, sustainability, and workplace safety.
- Designed and commissioned fully functional quality laboratories across multiple manufacturing sites, enhancing in-house testing capabilities and product validation processes.
- Demonstrated exceptional agility by establishing a complete mattress, furniture, and upholstery production unit within one week during COVID-19, ensuring uninterrupted operations.
- Earned recognition from Hanover Research (USA) for providing valuable industry insights on foam-in-place applications.
- Engineered a cost-effective drum extraction system, enabling full utilization of residual chemicals:Minimal investment: AED 700
Annual recovery: ~3 tons
Significant reduction in material waste and operational cost
Certification
Sustainability Management
Timeline
Manager Production/QHSE/MR
Intercoil International LLC
01.2026 - Current
Assistant Manager Production/QHSE/MR
Intercoil International LLC
01.2023 - 01.2026
Sustainability Management
01-2021
Certified Lead Auditor OHSMS 45001:2018
01-2020
Senior Supervisor QHSE/MR
Intercoil International LLC
01.2019 - 01.2023
Certified Lead Auditor QMS 9001:2015
01-2019
Certified Lead Auditor EMS 14001:2015
01-2016
Quality Controller/MR
Intercoil International LLC
04.2013 - 01.2019
QA/QC Officer
AGP(Pvt)Ltd
01.2012 - 02.2013
Master of Science - Applied Chemistry And Chemical Technology
University of Karachi
04.2001 -
Bachelor of Science - Applied Chemistry And Chemical Technology
University of Karachi
04.2001 -
Publication
Contributed as one of seven core specialists to the officially published EUROPUR / EUROMOULDERS Safety Statistics Initiative, supporting the creation of standardized safety metrics and benchmarking frameworks for the polyurethane industry.