Syed Sumair Ahmed
Lahore
Summary
19+ years extensive experience of banking and administration including 9 years experience of Islamic Banking looking forward for executive auditory compliance role
Professional and experienced operations leader with strong focus on optimizing branch performance and enhancing customer satisfaction. Skilled in process improvement, team collaboration, and adapting to changing business needs. Known for reliability, fostering cohesive team environment, and driving tangible results. Proficient in managing operational workflows, ensuring compliance, and leveraging problem-solving abilities to meet organizational goals.
Experienced with branch operations management, focusing on process optimization and efficiency. Utilizes strategic planning to drive operational success. Knowledge of team leadership and resource allocation.
Diligent [Desired Position] with strong background in branch operations management. Proven track record of streamlining processes and improving efficiency. Demonstrated ability in team leadership and operational strategy.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Branch Operation Manager
United Bank LTD
02.2013 - Current
- Managerial role of branch Operation. All Financial matters including customer service, Service quality and audit matter(internal. External and regulatory)
- Streamlined branch operations by implementing efficient workflows and process enhancements.
- Led cross-functional teams to improve customer service standards and operational effectiveness.
- Developed training programs for staff, enhancing team performance and aligning with corporate goals.
- Analyzed branch performance metrics to identify areas for improvement and drive operational excellence.
- Managed compliance with banking regulations, ensuring adherence to policies and procedures across all branches.
- Fostered a culture of continuous improvement through regular feedback sessions and performance evaluations.
Operation Support Analyst
Citibank N.A.
12.2005 - 09.2012
- Supervision of account opening and maintenance, Trade and Finance.All branch banking Operation matters including cash management, ATM management and audit related matters
- Collaborated with cross-functional teams to streamline workflow processes and enhance service delivery.
- Developed and implemented training materials for new analysts, enhancing team knowledge and performance.
- Managed system upgrades and ensured compliance with regulatory requirements across operational procedures.
- Analyzed operational data to identify trends and improve process efficiency.
- Led initiatives to optimize reporting tools, improving accuracy of financial data analysis and reporting timelines.
- Mentored junior analysts, fostering skill development and promoting best practices in operations support.
Sole proprietor
Academy of Excellence
02.1999 - 08.2005
- Self employed
Office Manager
Hune International pvt ltd
06.2003 - 06.2005
- Managing Finance accounts and administration matters
Education
MS - Computer Science
Preston University
05.1997
B.Sc. - Pre engineering
Govt Gordon College
Rawalpindi04.1995
F.Sc - pre engineering
Govt Gordon College
Rawalpindi03.1993
Matric - Science
Govt Muslim Higher Secondary School
Rawalpindi03.1991
Skills
- Effective communication
- Analytical problem solving
- Problem-solving expertise
- Team leadership
- Facilitation and interpersonal skills
- Effective strategic planning
- Process improvement specialist
- Workforce management
- Compliance data analysis
- Staff skill enhancement
- Compliance reviews
- Sales strategy development
Accomplishments
- Part of the team who developed prototyped and implemented Centralized account opening first time in Pakistan at Citibank
- PAM winner for consecutive years from 2018-2020
- KPI champion for consecutive quarters in 2021-2022
Certification
- RBCP 1
- BMDP IBP certification
- Islamic Banking Certificate
- AML CFT
- AML/KYC
Languages
English
Urdu
Punjabi
Extracurricular activities
Social activities within Community , regarding helping needy people
References
Shall be provided upon request
Courses
- Retail banking certification Program Oct 2013 All branch banking Operation and Sales matters under the umbrella of IBP
- AML/CFT Aug 2006 AML/CFT
- KYC/CDD/EDD Jul 2007 KYC/CD/EDD
- Islamic Banking Jun 2018 Islamic Banking and Shariah compliant Islamic Products
- BMDP Aug 2020 Under IBP Branch Management Development Program
Internships
Internship in retail and corporate banking May 2000 - Jul 2000 Prudential Commercial Bank, Rawalpindi Basic branch banking
Hobbies
Book reading, Net surfing, Puzzle solving
Timeline
Branch Operation Manager
United Bank LTD
02.2013 - Current
Operation Support Analyst
Citibank N.A.
12.2005 - 09.2012
Office Manager
Hune International pvt ltd
06.2003 - 06.2005
Sole proprietor
Academy of Excellence
02.1999 - 08.2005
B.Sc. - Pre engineering
Govt Gordon College
F.Sc - pre engineering
Govt Gordon College
MS - Computer Science
Preston University
Matric - Science
Govt Muslim Higher Secondary School