Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
SeniorSoftwareEngineer
SYED SHUJAT ALI SHAH

SYED SHUJAT ALI SHAH

Senior Manager IT Support
Islamabad,ICT

Summary

Knowledgeable Senior Manager IT with 15 years of experience in Managing, Technical and Administrative tasks with computer networks and system administration. Has expertise Windows Servers administration, Cisco switches and routers configuration. Firewall configuration and administration

Extensive working experience on various Windows operating systems including Servers. o Windows Servers Managing and configuring Active Directory User Management Policy Assignment Group Policy Assignment Deployment of DNS and DHCP Server.

Oversees technology deployment and maintenance. Instructs and leads IT staff members in support of hardware, software and networking infrastructure. Actively works with executives to determine and implement tech needs. Manages technology strategy, training and documentation.

Overview

21
21
years of post-secondary education
16
16
years of professional experience

Work History

Senior Manager IT Support

Metropolitan Warehouse & Delivery
Islamabad, ICT
12.2018 - Current
  • Networks / Systems – Metropolitan Warehouse and Delivery US.
  • MSPL Pakistan Islamabad,.
  • System Administration o Allworx Phone System Creating Users Managing Queues Adding Handsets Allworx Rach Managing Auto Attendants Managing call routes and Ports configuration o Servers Management Managing different in-house servers Backups Redundant servers Failover Clusters o Video Conferencing Setup Purchasing licenses Configuring and installing equipment.
  • O Load balancer o CCTV o Biometric Machines o Other IT procurement (Procurement Internationally).
  • Actively listened to customers' requests, confirming full understanding before addressing concerns.
  • Resolved problems, improved operations and provided exceptional service.
  • Managed team of 5 employees, overseeing hiring, training, and professional growth of employees.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

System Support Engineer

Metro Consulting Grid, Pakistan - , Kloud7 LLC US
Islamabad, ICT
10.2016 - 11.2018
  • Housing First Mobile Alabama US
  • Managing Server 2012
  • Installing VMs using VCenter 6.5
  • VMWARE Horizon Deployment
  • Configuring terminal Server on different VMs
  • Configuring Quickbooks using database server for 5 users
  • Configuring and managing QNAP SAN ISCSI
  • Urology Associates of Mobile Alabama US
  • Managing 2 locations with P2P connectivity
  • Windows server 2008 upgradation to 2012
  • Active Directory Domain controller setup / management
  • DFS setup Failover cluster setup
  • Russell Thompson Butler Huston US
  • Migration from hosted email to Google.
  • Windows server upgradations.
  • DFS multi site.
  • Managing Dell EMC server.

Network Administrator

Precise Technology
Peshawar, PEW
12.2013 - 04.2016
  • System Administration and Network Management.
  • Managing Windows 2008 R2 Server with different Roles.
  • Configuring Microsoft forefront TMG 2010 firewall data security and restricting unauthenticated access.
  • Configuring VMware ESXI 5.5 Installing different virtual machines.
  • Contacting difference vendors for purchasing different equipment.
  • Configuring network printing , access points and end-user support.
  • Coordination and liaison with different authorities for smooth functioning of Network.
  • Configured outlook for different mobiles and laptops within the organization.
  • Drafted training materials and organized training sessions for new employees.
  • Performed day-to-day LAN and WAN administration, maintenance and support.
  • Configured networks for smooth, reliable operation to meet business processes and objectives.
  • Infrastructure and management tools to create and manage virtual server computing environment.
  • Managed and maintained stability of all network and wireless services throughout enterprise.

IT Engineer

Green Crescent Environmental Engineering Consultants Abu Dhabi, UAE
Abu Dhabi, AUH
04.2012 - 02.2013
  • System administration and Network Management for four different offices within same building.
  • Some of the responsibilities are:- Managing 3 windows 2008 servers.
  • Configuring fortinet firewall 50B for data security and restricting unauthenticated access.
  • Configuring Cisco switch and designing vlans for restricting one department to access another.
  • CCTV installation and management for Remote Access.
  • Panasonic PABX (personal telephone exchange) configuration & programming.
  • Contacting difference vendors for purchasing different equipments.
  • Configuring network printing , access points and end-user support.
  • Coordination and liaison with different authorities for smooth functioning of Network.
  • Configured outlook for different mobiles and laptops within the organization.
  • Performed scheduled service work, including installations, testing and repairs.

IT Officer

Pearl Securities Limited Pakistan
Peshawarf, PEW
02.2008 - 10.2011
  • Planned/ Supervised:- LAN Administration on simple peer to peer network on windows XP.
  • VPN client configuration, configuring ADSL modem and BRI modem.
  • End-user support to 3 different branch all over NWFP.
  • Adjusted project plans to account for dynamic targets, staffing changes and operational specifications.
  • Guided organizational technology strategy and roadmaps.
  • Oversaw daily performance of computer systems and immediately responded to remote branch issues to keep network up and running.

IT Officer

First National Equities Limited Pakistan
06.2005 - 02.2008
  • Responsibilities:- Installation, Configuring and maintaining the LAN for 4 Branches in NWFP.
  • Configuring and maintaining the 1700 series router connectivity with KATS.
  • Configuring VPN clients for settlement staff.
  • Helping sales desk persons in free time.

System Support Engineer

Daily Express Newspaper Pakistan
03.2004 - 05.2005
  • LAN Administration on Windows 2000 server.
  • Configured and installed FTP server at co-location site.
  • Installed different network printers including adobe xante for newspaper printing.
  • ISA Server configuration, installation and management.
  • End-User Support.

Network Administrator

01.2003 - 09.2003
  • Planned/ Supervised:- Deployed windows 2000 network with 23 workstations.
  • Teaching different IT basic courses.
  • Participated in different activities of marketing Arrangements of different seminars and open houses.

Education

Masters - Computer Science

IBMS / CS Dept Agricultural University
Peshawar
09.2000 - 07.2003

B.Sc. - Computer Science

Brains Degree College
Peshawar
08.1997 - 03.2000

HSSC - Engineering (Pre-Engineering)

Government College
Peshawar
04.1995 - 03.1997

High School Diploma -

St. Mary's High School
Peshawar
03.1981 - 03.1995

Skills

SAN / NASundefined

Accomplishments

  • WDS Role Configuration RDS Role Configurationo Firewall Configuration and Maintenance Fortinet Fortigate 50B Sonicwallo VMware ESXI 6.5 Creating / Configuring VMs Vmware VCenter Installation and configuration Vmware Horizon configuration and implementation P2V and V2P conversiono Backup and Restore Acronis True Image Data/image backups Dell Crashplan Quest Rapid Recoveryo Email Migrations Office 365 Migration Google GSuit Migrationo Servers Migrations Migrating different Server based softwares Server 2008 to 2012.
  • Good Experience in Cisco Switches and Routerso Flashing CISCO Linksys Router for Custom Firmwareo CISCO 2400 series SWITCH Configured VLANS for every department to restrict access to other department.
  • Port Security (restricting illegal access)1o CISCO 1700 series ROUTER Can work on RIP, IGRP,EIGRP and OSPF protocols.
  • Can configure ACCESS LISTS for restricted communication.
  • Well aware of Structured Cabling.
  • O Installing patch panels.
  • O Installing cabinets.
  • Manage and coordinate installation of CCTV with IP cameras and DVRs/NVRs.
  • O Installing POE Cameras (Grandstream/Hikvision/Ubiquiti).
  • VOIP (Asterisknow / Allworx )o Adding userso Configuring extensionso Call Routingo IVRo Conference Callingo Configuring TRUNK (connecting to asterisk servers).
  • Installing PANASONIC and NEC PABX.
  • (programming and troubleshooting)o Installed 3 PANASONIC (KX-TES 824)PABX.
  • O Installed 1 NEC Personal Automated Branch Exchange.
  • Fully familiar with present and Next Generation Networking Technologies.
  • Proven planning, organization and IT skills to direct high-level business processes in alignment with executive directives.
  • Develop, Implement and ensure the organizational security policies and legal procedures across the coverage network.
  • Proficient in creating spreadsheets, presentation and office documents that track and communicate importantmetrics and reports.
  • Inventory and assets management though proper maintenance, inspections, storage and auditing.
  • Extensive experience of dealing with multinational companies and local vendors/ contractors.
  • Excellent analytical, communication & interpersonal skills with clarity of thoughts and expression,multitasking with an ability to interact with a wide range of people.

Timeline

Senior Manager IT Support

Metropolitan Warehouse & Delivery
12.2018 - Current

System Support Engineer

Metro Consulting Grid, Pakistan - , Kloud7 LLC US
10.2016 - 11.2018

Network Administrator

Precise Technology
12.2013 - 04.2016

IT Engineer

Green Crescent Environmental Engineering Consultants Abu Dhabi, UAE
04.2012 - 02.2013

IT Officer

Pearl Securities Limited Pakistan
02.2008 - 10.2011

IT Officer

First National Equities Limited Pakistan
06.2005 - 02.2008

System Support Engineer

Daily Express Newspaper Pakistan
03.2004 - 05.2005

Network Administrator

01.2003 - 09.2003

Masters - Computer Science

IBMS / CS Dept Agricultural University
09.2000 - 07.2003

B.Sc. - Computer Science

Brains Degree College
08.1997 - 03.2000

HSSC - Engineering (Pre-Engineering)

Government College
04.1995 - 03.1997

High School Diploma -

St. Mary's High School
03.1981 - 03.1995
SYED SHUJAT ALI SHAHSenior Manager IT Support