SYED SHUJAAT AHMAD
Admin/ IT Manager
Lahore
Summary
A competent IT support professional with a proven track record of providing specialist technical and helpdesk support. Extensive experience of working in the front-line helping clients and end-user resolve complex technical IT issues. Possessing excellent client facing skills, natural problem solving and analytical skills and able to contribute to the development of best practice, procedures and policies within a company.
Overview
12
12
years of professional experience
9
9
years of post-secondary education
7
7
Certifications
Work History
IT/ Admin Manager
Lahore
03.2023 - Current
- Manage IT Resources
- Firewall
- Network Operations
- System Administrator
- Provide support to End User
- ISMR ISO 27001 (2013)
- Organize day-to-day operations
- Monitor & Troubleshoot Network/ Servers
- Building/ Asset Management
- EOBI
- Supervise IT Support Staff
- Supervise staff House Keeping, Security, Office Boys, Drivers
- Work load management
- Meeting/ Conference arrangements
- Purchasing required accessories
- Building Maintenance & Renovation
- Office/ Administrative work planning
- Event Organizing Page 1 of 4
- Employee Appreciation/ Reward planning
IT/ Admin Executive
Lahore
11.2021 - Current
Desktop Support
Lahore
11.2020 - 11.2021
- Network Troubleshooting
- Barcode Printer Support
- CCTV Cameras
- Color Printer/ LaserJet Printer Support
- Other Hardware & Software Support
- PDA Devices, IP Phone Configuration & Troubleshooting
Information System Officer
Superior University
Lahore
05.2019 - 12.2020
- Managed/Established comprehensive MIS reporting
- Responsible for budgeting all computer related items for the center
- Responsible for all aspects of computer systems, network, and IP phones
- Discussed the necessary criteria with all appropriate departments
- Trained, and managed the IT team/ other department staff
- Enhanced customer relationship
- Plan new Projects
- Provide Support Hospital Management Information System
- Network/ System/ Printer Troubleshooting
- Manage Inventory
- Manage requests through Service Desk.
ASST. SURVEILLANCE SUPERVISOR
The University of Lahore
Lahore
11.2019 - 11.2020
- To keep watch for any suspicious characters
- To ensure that unauthorized persons do not remove unattended pieces of luggage Page 2 of 4
- To call the HSE in the event of fire and report the incident
- To patrol all areas of the premises alone or as a member of a team
- To respond, keep constantly alert and make immediate investigation of all incidents / complaints / irregularities and unusual or suspicious circumstances
- To investigate and take necessary action to resolve incidents or situations found on patrol, such as disorderly conduct, theft, drunkenness,
- To participate in traffic and crowd control at large gatherings through wireless communication
- To prepare required forms to report incidents, complaints, stolen property, and lost and found items, etc
- Make entries to Security Incident Log Book.
Desktop Support Engineer
Mukhtar A. Sheikh Hospital
10.2018 - 10.2019
- Providing IT Support to the User End (Computer System, Software and
- Hardware)
- Updating the Status of Requests and Incidents on Manage Engine
- Generating Summary of Reports on Manage Engine
- Ensuring the Quality of IT Support and User Satisfaction
- Installation & configure IP cameras, NVR, Programming PTZ cameras such as setting up, preset, Tour, swing etc
- Responsibilities:
- To monitor the fire alarm & Public address
- To ensure that Key Cards are properly issued to authorized personnel
- To prepare required forms to report incidents, complaints, stolen property, and lost and found items, etc
- Make entries to log book.
Data Administrator
Punjab Group Of Colleges, Kabirwala, Al Haram School & College
08.2017 - 10.2018
Admin Officer
Kazmi Composing Center
07.2014 - 07.2017
Computer Operator
Sarai Sidhu
07.2011 - 06.2014
Education
Master of Science - MS - Information Technology
Superior university
Master - Information Technology, Information Technology
Superior University
04.2019 - 12.2021
Bachelor's degree - Mass Communication/Media Studies
Allama Iqbal Open University
01.2016 - 01.2018
Com - Business/Commerce
BISE MULTAN
01.2008 - 01.2010
Matric - Computer Science
BISE MULTAN
01.2006 - 01.2008
Skills
Networking
System Administration
Multi Tasking & Work load Management
Problem-solving and decision-making
Administration & Leadership
Ability to work well under pressure
Strategic thinking, project management and financial management
Certification
Cisco Certified Network Associate
Timeline
IT/ Admin Manager
03.2023 - Current
IT/ Admin Executive
11.2021 - Current
Desktop Support
11.2020 - 11.2021
ASST. SURVEILLANCE SUPERVISOR
The University of Lahore
11.2019 - 11.2020
Information System Officer
Superior University
05.2019 - 12.2020
Master - Information Technology, Information Technology
Superior University
04.2019 - 12.2021
Desktop Support Engineer
Mukhtar A. Sheikh Hospital
10.2018 - 10.2019
Data Administrator
Punjab Group Of Colleges, Kabirwala, Al Haram School & College
08.2017 - 10.2018
Bachelor's degree - Mass Communication/Media Studies
Allama Iqbal Open University
01.2016 - 01.2018
Admin Officer
Kazmi Composing Center
07.2014 - 07.2017
Computer Operator
Sarai Sidhu
07.2011 - 06.2014
Com - Business/Commerce
BISE MULTAN
01.2008 - 01.2010
Matric - Computer Science
BISE MULTAN
01.2006 - 01.2008
Master of Science - MS - Information Technology
Superior university