Syed Shiraz Saeed
Patient Care Coordinator
Plano
Summary
Compassionate and detail-oriented healthcare professional with hands-on experience in patient care, intake coordination, and healthcare operations. Background includes a year-long paid medical internship and clinical house officer role, complemented by management/administrative coordination in a fulfillment setting. Proven ability to enhance patient experience through effective communication, accurate documentation, and streamlined workflows. Eager to contribute to high-quality care delivery and operational excellence in healthcare environments.
Overview
4
4
years of professional experience
10
10
years of post-secondary education
2
2
Certifications
2
2
Languages
Work History
Fulfillment Coordinator
Pharmed Innovation LLC
06.2024 - 02.2025
- Coordinated communications and product inquiries for B2B clients in the CBD and beverage manufacturing industry, achieving a 98% satisfaction rate by ensuring timely responses and accurate documentation.
- Managed fulfillment operations and optimized inventory levels, improving order accuracy by 15% and ensuring timely delivery of products to clients, reducing delays and improving client relations.
- Collaborated with cross-functional teams to align production and logistics with client needs, resulting in a 10% improvement in on-time deliveries and client service consistency.
- Streamlined administrative processes, reducing invoicing errors by 25% and improving scheduling efficiency by 30%, leading to faster response times and enhanced operational productivity.
Medical House Officer
Dow University Of Health Sciences (DIMC Hospital)
06.2022 - 05.2023
- Conducted comprehensive patient assessments and supported daily inpatient care across Surgery, ENT, Psychiatry, and Pediatrics departments.
- Assisted with intake procedures, admissions, and discharges, ensuring smooth transitions and accurate record-keeping.
- Delivered patient education and discharge counseling to improve compliance and satisfaction.
- Collaborated with interdisciplinary teams to manage care plans and follow-up processes
Medical Assistant Intern
Dow University Of Health Sciences (DIMC Hospital)
01.2021 - 12.2021
- Managed patient intake and assisted physicians during procedures and clinical rounds.
- Maintained and updated patient records, supporting EMR documentation and administrative workflows.
- Conducted vital screenings and clearly communicated appointment and procedure details to patients.
- Helped streamline front desk operations by resolving complaints and improving responsiveness.
Education
Bachelor of Medicine, Bachelor of Surgery (MBBS) - Medicine
Dow University of Health Sciences
Karachi, Sindh, Pakistan 04.2016 - 04.2022
Associate of Science - undefined
Collin County Community College District
09.2013 - 12.2015
High School Diploma - undefined
Plano Senior High School
08.2011 - 06.2013
Skills
Patient Intake
Patient Education
Communication Skills
EMR Documentation
Medical Records Management
Appointment Coordination
Workflow Optimization in Clinical Settings
Data Collection & Reporting
Microsoft Office & Administrative Tools
Patient Advocacy
Patient Liaison
Team Leadership
Certification
The Social and Technical Context of Health Informatics - The Johns Hopkins University
Timeline
Fulfillment Coordinator
Pharmed Innovation LLC
06.2024 - 02.2025
Medical Billing and Coding Essentials - MedCerts
05-2024
The Social and Technical Context of Health Informatics - The Johns Hopkins University
03-2024
Medical House Officer
Dow University Of Health Sciences (DIMC Hospital)
06.2022 - 05.2023
Medical Assistant Intern
Dow University Of Health Sciences (DIMC Hospital)
01.2021 - 12.2021
Bachelor of Medicine, Bachelor of Surgery (MBBS) - Medicine
Dow University of Health Sciences
04.2016 - 04.2022
Associate of Science - undefined
Collin County Community College District
09.2013 - 12.2015
High School Diploma - undefined
Plano Senior High School
08.2011 - 06.2013
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