Syed Sheryar Abbas Jafri

As an Accounts Trainee at Outsource Expert, I have been responsible for handling a range of accounting and tax-related functions for Australian clients using Xero software. My role involves recording daily financial transactions, completing the posting process, and preparing essential financial reports including the Balance Sheet, Profit & Loss Statement, and bank reconciliations. I manage accounts receivable, analyze accounting data to identify financial trends, and ensure accurate and timely processing of payroll in compliance with Australian standards. Additionally, I reconcile and file taxes, including GST and income tax, directly through Xero. I consistently support the team by taking on any additional responsibilities assigned by the manager, demonstrating a strong work ethic and adaptability in a dynamic remote work environment.

In my role as a Walmart Chat Support Specialist, I provide high-quality customer service by promptly addressing inquiries, resolving issues, and delivering information on Walmart’s products, policies, and services via chat. Using Walmart's internal CCA2 system, I efficiently manage customer accounts, track inquiries, and document interactions to ensure compliance with company protocols. Handling a high volume of interactions daily, I focus on empathetic communication and effective problem-solving to meetcustomer needs. I coordinate with internal teams to escalate and resolve complex issues swiftly, consistently meeting performance targets for response time, resolution rates, and customer satisfaction.

I audited sales invoices, ensuring proper sequence, accuracy, and timely verification. I cross-checked product specifications, weights, and rates against supporting documents such as delivery challans and weight scale slips. I collaborated with the Accounts department to resolve discrepancies and ensured invoices were updated in both system and manual ledgers. I also monitored the correct treatment of core weight in invoices and maintained detailed records. Additionally, I audited waste and scrap sales, validated rates, and ensured compliance with approved quotations. managed sales returns (NCR), ensuring timely issuance of credit notes, and reconciled customer ageing reports by balancing system and manual ledgers.

Audit and Internal Control: Conducted substantive testing and analyzed financial information for accuracy. Audited branch banking operations, identified control weaknesses, and recommended

improvements. Ensured compliance with regulatory requirements through comprehensive audit plans.

Customer Relationship Management: Facilitated the account opening process by collecting and verifying necessary documentation, including Know Your Customer (KYC) requirements. Accurately inputted client information into the bank's system. Addressed client inquiries to enhance the customer experience.

Efficiently organized the transportation of goods and managed negotiations with brokers via the DAT Load Board to secure favorable rates.