Syed Saad Shah Syed Zulfiqar Shah
Student
Rawalpindi, Punjab,PB
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Senior CSR
Abc Taxicab Services
07.2023 - 10.2023
- Increased team productivity by providing comprehensive training to new CSRs on company policies and best practices.
- Enhanced customer satisfaction by addressing and resolving complex inquiries in a timely manner.
- Facilitated sales growth by upselling products and services based on customers'' needs and preferences.
- Skillfully navigated CRM systems to accurately document all customer interactions, maintaining an up-to-date record of case histories.
CSR, Sales
Global Outbound
07.2022 - 10.2022
- Educated customers on product features, benefits, pricing options, warranties, promotions, financing structures available during purchase decision-making process.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Collaborated with team members to exceed sales targets and achieve company goals.
Education
Bachelor of Arts - BS International Relation
Iqra Univesity
Islamabad, Pakistan 04.2001 -
Skills
Call center experience
Reporting and analysis
Escalation Handling
Training and mentoring
Languages
Urdu
Native language
English
Upper intermediate
B2
Punjabi
Advanced
C1
Certification
[Teacher Assistant], [Iqra university] - [2022-2024]
Timeline
Senior CSR
Abc Taxicab Services
07.2023 - 10.2023
CSR, Sales
Global Outbound
07.2022 - 10.2022
Bachelor of Arts - BS International Relation
Iqra Univesity
04.2001 -
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