Customer Dealing
Syed Saad Asif
Customer Service Representative
Karachi,SD
Summary
Dynamic Customer Service Representative with a proven track record at ALTPAY Private Limited, where empathy and professionalism led to heightened customer loyalty. Skilled in active listening and product knowledge, adept at managing calls and resolving high-stress disputes. Achievements include significantly enhancing customer satisfaction through informed recommendations and effective complaint resolution.
Overview
3
3
years of professional experience
9
9
years of post-secondary education
2
2
Languages
Work History
Customer Service Representative
ALTPAY Private Limited
Karachi, Sindh
08.2021 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Education
Bachelor of Engineering - Electrical, Electronics Engineering Technologies
Hamdard University
Karachi, Pakistan 02.2018 - 02.2023
Intermediate - Engineering (Pre-Engineering)
Government Degree College Gulshan-e-Iqbal, Block 7
Karachi, Pakistan 04.2015 - 04.2017
Matriculation - Science Education
New Jinnah Model Secondary School
Karachi, Pakistan 04.2013 - 04.2015
Skills
Customer Service
Complaint resolution
Computer Proficiency
POS systems expert
System implementation
Projects
IOT based smart water system management system
- Automate water motors of home with real time line water checking.
- Real time monitoring of water level of both water tanks.
- Remote access on mobile application.
Software
Effective Communication Skills
Microcontroller Programming (C, C)
Labcenter Electronics (Proteus)
MySQL
Interests
Travel
Nature Photography
Video Games
Fitness
Timeline
Customer Service Representative
ALTPAY Private Limited
08.2021 - Current
Bachelor of Engineering - Electrical, Electronics Engineering Technologies
Hamdard University
02.2018 - 02.2023
Intermediate - Engineering (Pre-Engineering)
Government Degree College Gulshan-e-Iqbal, Block 7
04.2015 - 04.2017
Matriculation - Science Education
New Jinnah Model Secondary School
04.2013 - 04.2015
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