Syed Rehman Ali

• Working as R.V.P in Projects and Operations on ADC applications.
• Involves in complete SDLC process, starts from requirement gathering until post live support.
• Coordination with vendors on technical ground to communicate the business requirement in technical forms.
• Assist Operations team on outstanding and showstopper issues regarding the ADC applications.
• Being helpful to Business team on runtime requirements of data provided to SBP and management.
• Make arrangements of all UAT and staging environments for the projects and application patches.
• Coordinate with International switch teams (VISA , MASTERCARD ) on ADC projects.
• Perform UATs of projects and assist vendors in fixing the issues.
• Managed team of employees, overseeing hiring, training and professional growth of employees.
• Worked with vendors to understand needs and provide excellent service.

BankIslami Projects

• MasterCard Launch
• MasterCard 3ds Ecommerce
• RAAST P2P.
• Digital Onboarding
• 1-LINK Receipt Charges
• IBFT Charges
• ATM Controller Upgrade [ In Execution ]
• CRM and IVR Upgrade [ In Execution ]
• E-Statement Upgrade [ In Execution ]

• Worked as a Software Support Manager on Middleware, ATM, and Reconciliation and Electronic Statement applications of Banks.
• Experience in working with different country switches (Visa, 1link, Bangladesh,Oman, UAE, Cup and Sri Lanka) in HBL International bank.
• Worked as a Project Manager in Projects and RFCs.
• Worked as a Trainer and provide applications training to customers as well.
• Knows the end-to-end process of all kinds of card production (Normal,Replacement, Supplementary, and Renewal) and card related data elements.
• Diagnoses and resolves complex customer issues, analyzes customer requests and translates them into technical problems, test applications with all possible cases after fixes.
• Performs testing of patches in customer testing environment after bug fixing. Deploy patches on live environment after successful testing and test as well on live environment.
• Log customer reported issues in support portal.
• Resolves assigned issues ticket on time and escalate issues as needed.
• Cross-trained existing employees to maximize team agility and performance.
• Visit customer sites for patch testing and deployment of releases on live environment.
• SQL server installation, user creation, pointing of applications towards right databases, job creation on databases and ensure connectivity of users with all databases.
• Perform Database Archiving and Disaster Recovery activities of Banks.
• Able to read Middleware, ATM controller and Card Production application logs as well as sound knowledge of all applications databases.
• Make testing and DR (Disaster Recovery) environments of all applications in Banks.

Banks Support

Handled applications support of below banks.

 PAKISTAN REGION

Habib Bank ( International ), Bankislami , Meezan Bank , Dubai Islamic Bank , U-Bank , NIB Bank, Summit Bank , Finca Bank , NRSP Bank

 BANGLADESH REGION
NCCBL Bank , ABBank

 AFRICA REGION
Finance Trust Bank , Pride Microfinance Bank ,
POST Bank, Cairo Bank , Invest Trust Bank , ICB Bank

 AFGHANISTAN REGION
New Kabul Bank

Projects :

 Summit Bank Middleware Upgrade.
 NIB Bank Middleware Migration on Windows Server2008.
 NIB Bank ATM Controller Migration on Windows Server2.
 Renewal card production project in HBL International.
 Active Passive Cluster implementation for ATM Controller application in KASB Bank.

 HBL International Windows10 and ADVT
 IBAN implementation in KASB Bank.

• Worked as a Software Quality Assurance Engineer on Real Estate ERP.System.
• Prepared test cases, execute test cases, reporting of all bugs and defects and prepared test reports.
• Wrote, reviewed and edited technical document in accordance with template requirements.