Experienced Seasonal Operations & Project Executioner with 18 years of expertise in optimizing operational functions, strategic planning, team leadership, and achieving results within budget and timelines. Skilled in process improvement, cross-functional collaboration, and problem-solving.
Hi, I’m
Syed Muhammad Zubair Qadri
DGM Operations
Lahore,Punjab
Summary
Overview
19
years of professional experience
8
years of post-secondary education
5
Certifications
Work History
Mywater Private Limited Lahore
DGM Operations
01.2022 - Current
Job overview
- Oversaw and managed all operational functions, ensuring efficient resource allocation and successful project execution.
- Developed and executed strategic operational plans and budgets, achieving objectives within scope, on time, and within budget.
- Identified and mitigated operational risks, fostering optimal processes and improving operational performance.
- Collaborated with cross-functional teams and stakeholders to align operational activities with overall objectives.
- Conducted regular status meetings and provided updates to senior management and stakeholders.
- Implemented change management strategies, quality assurance processes, and performance metrics, contributing to successful operations.
Multinet Pakistan Private LimitedLahore
Senior Manager Projects
04.2016 - 12.2021
Job overview
- Oversaw and managed all operational functions in large scale projects, ensuring efficient resource allocation and successful project execution.
- Developed and executed strategic operational plans and budgets for all projects.
- Managed a team responsible for executing a diverse portfolio of projects.
- Managed project budgets, including cost tracking and financial reporting.
- Collaborated with cross-functional teams and stakeholders to achieve project goals.
- Implemented change management strategies, quality assurance processes, and performance metrics, contributing to successful operations.
Multinet Pakistan Private LimitedLahore
Manager Managed Servies
05.2014 - 03.2016
Job overview
- Led a team responsible for delivering managed services to clients, ensuring high service quality and client satisfaction.
- Developed and executed strategic plans to optimize managed services operations.
- Managed Service Level Agreements (SLAs) and vendor relationships.
- Controlled costs to keep business operating within budget and increase profits.
- Monitored service delivery, taking proactive steps to address disruptions and minimize downtime.
Levtech Consulting (Middle East)Dubai
Manager Business Development
03.2012 - 05.2014
Job overview
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
- Selling the concept of ERP to the top management through correspondence and presentations.
- Presentation of the ERP software followed by gap analysis.
- First level system study / Performed requirements gathering, analysis, and mapping of business processes / Developed Work Process Flows for departments.
- Finalize Commercial and Project implementation details.
- Drive “Request for quote” process with new prospects.
Pakistan Telecommunication Private LimitedLahore
Key Account Manager
04.2010 - 12.2011
Job overview
- Responsible for Sales & Pre-Sales of Unified Communication, Tele-Presence, Data Center and Call Center hosted services.
- Negotiated and maintained cost-effective contract pricing.
- Trained teams to optimize service delivery in alignment with individual needs to boost customer satisfaction.
- Quoted prices, credit terms and other bid specifications.
- Continuously seek opportunities for upselling, cross-selling, and expanding services.
ArwenTech Private LimitedLahore
Account Manager
02.2008 - 04.2010
Job overview
- Oversaw sales forecasting, goal setting and performance reporting for all accounts.
- Maintained central database of key contacts, risk ratings, financial impact and key issues.
- Managed key client accounts, ensuring high levels of client satisfaction and long-term relationships.
- Negotiated prices, terms of sale and service agreements.
- Collected and analyzed data to monitor competitor activities and industry trends, providing valuable insights for decision-making.
Multinet Pakistan Private Limited Lahore
Key Account Manager
03.2005 - 02.2008
Job overview
- Secured high-value accounts through consultative selling.
- Conducted needs assessments and presented tailored ISP solutions to meet clients' objectives.
- Fostered strong, long-term client relationships.
- Analyzed data and market trends to identify opportunities for growth and service improvements.
- Resolved client issues and provided exceptional customer support to maintain high satisfaction levels.
Education
Institute of Management SciencesLahore
from Master of Business Administration
09.2004 - 12.2007
University Overview
Institue of Management SciencesLahore
from Bachelor of Computer Sciences
01.2000 - 12.2003
University Overview
Pakistan Institute of Management Lahore
from Diploma in Supply Chain
03.2018 - 09.2018
University Overview
Skills
Operations Management
undefinedCertification
Google Project Management
Timeline
Google Business Intelligence
08-2023
Cisco Sales ExpertCisco Sales Expert Cisco
08-2023
Google Data Analytics
05-2023
Google Project Management
03-2023
DGM Operations
Mywater Private Limited
01.2022 - Current
Pakistan Institute of Management
from Diploma in Supply Chain
03.2018 - 09.2018
Senior Manager Projects
Multinet Pakistan Private Limited
04.2016 - 12.2021
Cisco Express Foundation for Account Managers
12-2014
Manager Managed Servies
Multinet Pakistan Private Limited
05.2014 - 03.2016
Manager Business Development
Levtech Consulting (Middle East)
03.2012 - 05.2014
Key Account Manager
Pakistan Telecommunication Private Limited
04.2010 - 12.2011
Account Manager
ArwenTech Private Limited
02.2008 - 04.2010
Key Account Manager
Multinet Pakistan Private Limited
03.2005 - 02.2008
Institute of Management Sciences
from Master of Business Administration
09.2004 - 12.2007
Institue of Management Sciences
from Bachelor of Computer Sciences
01.2000 - 12.2003
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