SOHAIB ZUBAIR
Karachi
Summary
Experienced banking professional with a strong background in general banking, customer service, and account opening. Demonstrated expertise in anti-money laundering reporting, preparation, updating & compliance of CDD/KYC, and clearing and remittance. Proven ability to manage floor operations efficiently, handle cheque stop/release processes and facilitate funds through RTGS. Skilled in TDR issuance & encashment, profit calculation, and resolving all kinds of ATM issues. Committed to maintaining high standards of compliance and customer satisfaction while seeking opportunities for career advancement within the banking sector.
Overview
12
12
years of professional experience
Work History
Branch Service Officer - Assistant Manager
Meezan Bank Pvt
Karachi
05.2021 - 04.2025
- Verified documents for account opening processes, ensuring regulatory compliance met.
- Managed client accounts meticulously, maintaining high levels of satisfaction and trust.
- Developed comprehensive reports highlighting potential risks and anomalies detected during KYC procedures.
- Conducted regular audits of customer accounts to maintain accuracy and relevancy of information.
- Coordinated with management on operational issues providing solutions for better efficiency.
- Handled customer complaints effectively.
- Improved customer satisfaction by addressing and resolving complaints swiftly.
- Utilized CRM software proficiently, streamlining the complaint handling process.
Counter Service Officer
Dubai Islamic Bank Pakistan
Karachi
04.2019 - 04.2021
- Handling of Teller Services at Counters. Ensure strict compliance to SBP / HO instructions.
- Issuance of Banker Cheques & FDD / FTT on customer’s request while fulfilling all required formalities.
- Ensure that KYC & AML guidelines (if applicable) are fulfilled before processing the transaction.
- Ensure high level of customer satisfaction.
Counter Service Officer
Soneri Bank Limited
Karachi
04.2013 - 12.2018
- Handle deposits, withdrawals, and transfers for customers.
- Process checks, money orders, and cashier’s checks.
- Verify the identity of customers to prevent fraud and ensure security.
- Balance cash drawers at the beginning and end of each shift
- Safeguard the bank’s assets by adhering to established policies and procedures.
- Maintain a high level of accuracy in cash handling to minimize errors or discrepancies
Education
B.COM -
University of Karachi
Intermediate - undefined
Ship-owners Government College
Matriculation - undefined
Sindh Board of Secondary Education
Skills
- General banking
- Customer service
- Account opening
- Anti money Laundering Reporting
- Preparation, updating & compliance of CDD/KYC
- Clearing and remittance
- Floor management
- Cheque stop/release
- Funds through RTGS
- TDR issuance & encashment
- Profit calculation
- All kind of ATM issues
Languages
English
Urdu
Custom
- Sports
- Travel
- Photography
- Video editing
- Video gaming
Timeline
Branch Service Officer - Assistant Manager
Meezan Bank Pvt
05.2021 - 04.2025
Counter Service Officer
Dubai Islamic Bank Pakistan
04.2019 - 04.2021
Counter Service Officer
Soneri Bank Limited
04.2013 - 12.2018
Intermediate - undefined
Ship-owners Government College
Matriculation - undefined
Sindh Board of Secondary Education
B.COM -
University of Karachi
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