Syed Mobasher Hussain
Banker/Financier
Rawalpindi, Punjab,PB
Summary
To contribute toward the growth and development of an innovative organization that offers challenging opportunities and appreciation the performance criterion,seeking a position in a growing organization where educational background, experience,ability and dedication are considered valuable.
Overview
2
2
years of professional experience
Work History
Branch Service Officer ( BSO )
Allied Bank Ltd.
Islamabad, Pakistan
12.2023 - Current
- Disbursement of Salaries, Clearing/account opening, Supervision of vouchers, Audit Reports, Supervision of vouchers, Reporting (Balance Sheet, Income Statement, Cash Flows), Accounts Management, Bookkeeping, Accounts Receivable Management
- Cross-sold products such as consumer loans by listening to customers and understanding needs and taught staff to implement similar processes in every interaction.
- Helped customers effectively navigate bank technology, such as kiosks and mobile access, to reduce common questions and unprofitable interactions.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Delivered quality service with remarkable efficiency by skillfully overseeing daily branch operations.
- Handled customers' complaints and questions with utmost professionalism to restore satisfaction and maintain loyalty to branch.
- Assisted in the development of marketing campaigns to attract new customers, while retaining existing clientele.
- Built strong relationships with clients by providing exceptional service and personalized financial advice.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Educated customers about billing, payment processing and support policies and procedures.
Management Trainee Officer
Allied Bank Ltd.
Sector I-8 Markaz Islamabad, Pakistan
07.2023 - 11.2023
- Enhanced employee morale by fostering an inclusive work environment focused on professional development and open communication.
- Streamlined company processes by implementing new management techniques, leading to increased efficiency and productivity.
- Implemented quality control measures across all aspects of the organization's operations, ensuring consistent delivery of high-quality products or services.
- Implemented quality control measures across all aspects of the organization''s operations, ensuring consistent delivery of high-quality products or services.
- Designed training programs that cultivated leadership skills in junior employees, preparing them for future managerial roles.
- Collaborated with cross-functional teams to develop comprehensive strategies for business success, ensuring alignment with overall goals and objectives.
- Gained knowledge of company policies, protocols and processes.
- Acted with integrity, honesty, and knowledge to promote a culture of the company.
- Described product to customers and accurately explained details.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
Branch Services Officer ( Cashier )
Meezan Bank Limited
Commercial Market Rawalpindi
06.2022 - 06.2023
- Welcomed customers and helped determine their needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Receipt, Payment, Handling of cash according to SBP rules.
- ATM replenishment during working days, weakened, and putting cash in cassettes.
- ATM card record keeping, when captured in the ATM machine.
- Collection of all utility bills from customers.
- Sorting of cash and vault management.
- Preparation and payment of all vouchers, and payment to all vendors.
- Preparation and payment of all vouchers, and payment to all vendors.
- Work on T24 software for transactions.
- Bookkeeping of all transactions.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback.
- Addressed customer needs and made product recommendations to increase sales.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
Education
Bachelor of Business Administration (BBA-H) - Finance
Iqra University
Islamabad, Pakistan 04.2001 -
Skills
Branch operations
Decision-making capabilities
Operational Efficiency
Financial Services
Problem-solving skills
Computer Skills
Microsoft Office
Time Management
Data Entry
Multitasking Abilities
Customer Relations
Product Knowledge
Analytical Skills
Interpersonal Skills
Languages
Urdu, Pashto
Native language
English
Upper intermediate
B2
Interests
OUTDOOR GAMES
USING SOCIAL MEDIA
Timeline
Branch Service Officer ( BSO )
Allied Bank Ltd.
12.2023 - Current
Management Trainee Officer
Allied Bank Ltd.
07.2023 - 11.2023
Branch Services Officer ( Cashier )
Meezan Bank Limited
06.2022 - 06.2023
Bachelor of Business Administration (BBA-H) - Finance
Iqra University
04.2001 -