Syed Mansoor Ali
Senior IT Operations Manager | Cloud & Cybersecurity Specialist
Karachi, Sindh
Summary
Experienced IT professional with over 10 years of expertise in managing server infrastructure, cloud deployment, and cybersecurity. Proven leadership in guiding technical teams, optimizing system performance, and delivering high-impact solutions. Certified in AWS, Red Hat, and CCSP, with a strong focus on system reliability, security, and scalability. Dedicated to driving business goals through innovative IT solutions.
Overview
12
12
years of professional experience
7
7
years of post-secondary education
7
7
Certifications
Work History
Manager Operations
Server4Sale
Karachi, Sindh
09.2021 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Led cybersecurity training programs for client organizations, educating teams on best practices, threat identification, and prevention strategies.
- Controlled costs to keep business operating within budget and increase profits.
- Directed a team of IT professionals in managing server deployments and ensuring 99.9% uptime for 50+ clients.
- Oversaw cybersecurity measures, successfully mitigating potential breaches and optimizing firewall configurations.
- Improved team performance by introducing new workflows and regular technical training programs.
Team Lead
Server4Sale
Karachi, Sindh
06.2012 - 08.2021
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Established clear performance metrics for team which helped in tracking progress towards set targets effectively.
- Coached team members in techniques necessary to complete job tasks.
- Trained new team members by relaying information on company procedures and safety requirements.
Education
Bachelor of Science - Computer Science (In Progress)
University of The People
USA 10.2024 - Current
Bachelor of Commerce - Commerce
University of Karachi
Pakistan 01.2003 - 09.2009
Skills
Cloud Platforms: AWS, OpenStack, VMware
Certification
AWS Certified Solutions Architect
Timeline
Bachelor of Science - Computer Science (In Progress)
University of The People
10.2024 - Current
Certified Cloud Security Professional (CCSP)
07-2024
AWS Certified Solutions Architect
05-2024
Fundamentals of Cloud Security (Palo Alto Networks)
10-2022
Manager Operations
Server4Sale
09.2021 - Current
CompTIA CSA+ (Certified Cyber Security Analyst)
06-2021
Certified Ethical Hacker Boot Camp
05-2021
Red Hat Certified System Administrator (EX200)
08-2020
Team Lead
Server4Sale
06.2012 - 08.2021
Cambridge Certified Linux Associate
01-2010
Bachelor of Commerce - Commerce
University of Karachi
01.2003 - 09.2009
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