Syed M. Umer
Head Of Business Development
Lahore
Summary
Seasoned professional with over 20 years of expertise in B2B/B2C, BPO, and software, specializing in sales / business development across the US, UK, EU, and Australian markets.
Overview
19
19
years of professional experience
2
2
Languages
Work History
Head of Business Dev (Sales)
NesTech
10.2021 - Current
- Developed and implemented successful strategies for building company sales.
- Developed high-performing team members through effective coaching, mentoring, and performance evaluations.
- Established performance metrics to evaluate progress towards goals.
- Recruited, interviewed and hired employees for expansion of department.
Head of Business Development
Falkenherz Group
01.2021 - 09.2021
- Developed the Business development department, oversaw all aspects of the department
- Presented reports to executive leadership, sharing insights on performance metrics and growth indicators.
- Aligned departmental objectives with company-wide goals, ensuring a cohesive approach towards growth.
Business Development Manager (Sales)
PremierBPO
4 2015 - 03.2020
- Premier BPO, is a privately held TN based BPO firm with three facilities in Pakistan, Philippines and China.
- Premier has been in business for over 9 years with around 250 employees
- Premier offers Call Center, Back office and IT services to its clients in Energy / Utilities, Technology, Freight & Logistics, Consumer Goods, Telecom, MSO and various other verticals.
Business Development Manager
Klick Club
07.2012 - 01.2015
- Klick Club was a group buying discount website providing considerable discounts to its members
- It is a Dubai Based company operating in Lahore, providing discounts in garments, restaurants, entertainment, beauty salons, electronics, health & fitness and male/female accessories.
Asst. Manager Customer Service
Ovex Technologies (Pvt.)
01.2011 - 06.2012
- Ovex is the Largest Third Party off shore BPO Provider and second largest exporter of IT services in Pakistan, Owned substantially by Enpointe Technologies, Inc.
Supervisor Customer Service Center
Telenor Telecommunication (Pvt.)
05.2008 - 12.2010
- Telenor Group is one of the world’s major mobile operators with 120 million mobile subscriptions
- We have mobile operations in 11 markets and in additionally 20 markets through our 31.67 per cent ownership in VimpelCom Ltd.
Supervisor Sales Operations
Ovex Technologies (Pvt.)
06.2006 - 01.2008
- Ovex is the Largest Third Party off shore BPO Provider and second largest exporter of IT services in Pakistan, Owned substantially by Enpointe Technologies, Inc.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
Supervisor Sales Operations
WorldBridge Connect (Pvt.)
09.2005 - 05.2006
- WorldBridge Connect was a call center for Dish Network and ADT home alarm system
- Our client was from U.S and we were dialing mainly in U.S and Canada.
Education
Masters - Political Science
Punjab University
Skills
Sales & Business Development
Operations / Resources Management
Training and Leadership
Strategy & Planning
Problem Solving/ Decision Making
Good Interpersonal Skills
Contract Negotiation
Inclusiveness
Accomplishments
- Developed a Business Development dept. from scratch in 3 months from hiring, processes building and training 2019. (InterSoft BPO)
- Generated hundred and sixty eight thousand dollars ($168,000) new business in the first six months for the company 2015. (Premier BPO)
- Initiated the first ever up-selling project of Telenor Telecommunications and was recognized as one of the top 3 teams in terms of revenue generation
- Ranked among the Top 10 team leaders in the yearly ranking of 2009. (Telenor Pakistan)
- Assigned a special task to run boiler room activity for low-performing individuals from other teams to improve and achieve their goals in 2009 and Jan 2010 where delivered above expectations. (Telenor Pakistan)
- Referred for a special training program TOT (Training of Trainers) by the company in 2009 to further sharpen the training skills. (Telenor Pakistan)
- Awarded (based on the team performance) as the team of the month in May, 09 & April, 2010. (Telenor Pakistan)
- Awarded as the best sales teams in terms of sales conversion ratio & revenue generation. (2007 Ovex Tech)
- Awarded as the “Best sales Rep” in terms of highest ever conversion rate in the organization which is still unbeaten. (2006 Ovex Tech)
- Got promoted as a Sales Operations Supervisor even before the completion of the probation period. (2005 Worldbridge Connect)
Timeline
Head of Business Dev (Sales)
NesTech
10.2021 - Current
Head of Business Development
Falkenherz Group
01.2021 - 09.2021
Business Development Manager
Klick Club
07.2012 - 01.2015
Asst. Manager Customer Service
Ovex Technologies (Pvt.)
01.2011 - 06.2012
Supervisor Customer Service Center
Telenor Telecommunication (Pvt.)
05.2008 - 12.2010
Supervisor Sales Operations
Ovex Technologies (Pvt.)
06.2006 - 01.2008
Supervisor Sales Operations
WorldBridge Connect (Pvt.)
09.2005 - 05.2006
Business Development Manager (Sales)
PremierBPO
4 2015 - 03.2020
Masters - Political Science
Punjab University
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