Netflex series
Syed Jaffer Raza
Business Development Manager
Summary
Results-driven professional with over 7 years of experience in customer support and international sales, demonstrating a proven track record of driving business growth and delivering exceptional service. Currently serving as a Business Development Manager, expertise is leveraged to enhance service quality, optimize operations, and achieve sustainable growth in dynamic and competitive environments. A diverse professional background includes sectors such as medical licensing education and the Middle East car rental industry, consistently building strong client relationships, expanding market reach, and implementing innovative business strategies. Committed to fostering innovation, operational efficiency, and customer satisfaction, ensuring every role contributes meaningfully to organizational success.
Overview
9
9
years of professional experience
2
2
Certificates
2
2
Languages
Work History
Business Development Manager
Med Exam Expert
05.2025 - 10.2025
- Company Overview: Med Exam Expert is an internationally recognized online learning platform dedicated to preparing doctors for medical licensing and postgraduate examinations. Based in Pakistan and serving students worldwide, we specialize in exam preparation for MRCGP, AMC, USMLE, MRCP, PLAB, MRCPCH, and many other competitive medical exams.
- Analyze industry trends, competitive dynamics, and market requirements.
- Develop strategic initiatives to facilitate entry into new markets and strengthen the organization's position in established regions.
- Achieve predefined sales targets and revenue objectives.
- Generate qualified leads, convert prospects into clients, and manage client accounts over the long term.
- Establish and maintain strong relationships with clients, partners, and key stakeholders.
- Assess client needs and deliver tailored solutions.
- Identify, evaluate, and negotiate strategic partnerships, collaborations, and alliances.
- Represent the organization at industry conferences, exhibitions, and professional forums.
- Collaborate closely with marketing, product, and operations teams to ensure alignment with corporate objectives.
- Communicate client feedback to inform and enhance product and service offerings.
- Monitor performance against key performance indicators (KPIs).
- Prepare detailed business development reports for executive leadership.
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decision makers.
Senior Team Leader Operations & Customer Support
eZhire Rent a Car
11.2018 - 05.2025
- Company Overview: App-based car rental service, one of the largest in the UAE.
- Oversee internal operations issues with vendors via email.
- Follow up in realtime with customers and vendors.
- Generate quality leads and increase bookings.
- Respond to open emails from vendors and customers.
- Manage car maintenance and replacements.
- Ensure timely car collection and delivery.
- Follow up with vendors for non-rental charge invoices.
- Ensure vehicle availability from suppliers.
- Operate live chat to assist customer queries.
- Receive inbound calls to resolve car-related issues.
- Handle escalations and follow-up for outstanding accounts.
- Enhanced team productivity by implementing efficient workflow processes and optimizing resource allocation.
- Discovered training needs and provided coaching.
- Set clear team goals and delegated tasks and set deadlines.
- Promoted a collaborative work environment, encouraging open communication among team members for better problem-solving abilities.
Senior Customer Service Representative
Orazone Technologies
08.2017 - 10.2018
- Company Overview: A multi-level Business Process Outsourcing (BPO) center providing quality services.
- Provide complete virtual assistance including reporting, data entry, and Internet research.
- Follow up with courier providers for timely order dispatch.
- Answer inbound customer calls to resolve issues.
- Make outbound calls to assist customers with products.
- Manage refund and exchange orders.
- Handle accounts payable and receivable.
- Track cash-on-delivery orders and update clients.
- Maintain up-to-date knowledge of new products and policies.
- Demonstrated excellent multitasking abilities by managing multiple concurrent tasks while ensuring timely completion.
- Established strong rapport with customers, fostering long-term relationships and repeat business.
Customer Support Executive
Harrington Advisory
12.2016 - 07.2017
- Company Overview: Specialized in reclaiming PPI and credit charges.
- Conduct follow ups through official emails.
- Gather personal information via inbound calls.
- Evaluate performance and conduct needs assessments.
- Advise clients on available products and services.
- Coordinate with team members and third parties to resolve issues.
- Listened to customers' questions and concerns to provide answers or responses.
- Improved customer satisfaction by efficiently addressing and resolving inquiries, concerns, and complaints.
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
Education
Bachelors Program - Sales & Marketing
Modern Institute And Informatic Management
Islamabad, Pakistan01.2023
Intermediate - Commerce
Board of Intermediate Education Karachi
Karachi, Sindh, Pakistan01.2014
Matriculation - Science Group
Board Of Secondary Education Karachi
Karachi, Sindh, Pakistan01.2012
Skills
Sales strategy Development
Certification
The Commonwealth of Virginia Certification - Recognition for exceptional performance and commitment to customer satisfaction.
Interests
Artificial intelligence
Timeline
Business Development Manager
Med Exam Expert
05.2025 - 10.2025
Senior Team Leader Operations & Customer Support
eZhire Rent a Car
11.2018 - 05.2025
Senior Customer Service Representative
Orazone Technologies
08.2017 - 10.2018
Customer Support Executive
Harrington Advisory
12.2016 - 07.2017
Bachelors Program - Sales & Marketing
Modern Institute And Informatic Management
Intermediate - Commerce
Board of Intermediate Education Karachi
Matriculation - Science Group
Board Of Secondary Education Karachi
Languages
English
Full Professional
Urdu
Native or Bilingual
STRENGTHS
- Lead Generation & Customer Support - Ability to generate quality leads and foster productive customer support.
- Client Relations - Excellent interpersonal skills with a strong focus on client satisfaction.
- Strategic Analysis - Strategic thinker with analytical capabilities in high-pressure environments.