Syed Imran Akhtar Bukhari
Coordinator Passenger Services
Gujranwala,Small Civil Lines
Summary
Passenger Service Agents work to make sure that everyone who boards an airplane enjoys a smooth flight. Skills listed on example resumes of Passenger Service Agents include identifying third-party ticketing errors and communicating solutions to these errors to customers, and escorting passengers through security when necessary. Most employers prefer to see a high school diploma or its equivalent listed on the resumes of Passenger Service Agents, as well as previous experience working in a service-based position
Overview
23
23
Certifications
2
2
years of post-secondary education
20
20
years of professional experience
Work History
Coordinator Passenger Services
Kuwait Airways
Aldajeej, Kuwait
08.2007 - Current
- Monitor passenger flow and queue times providing assistance and adjusting desk allocation as required. Ensure proper enforcement of flight opening/closure times, baggage policies, Credit Checks and documentation requirements
- Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
- Identified issues, analyzed information and provided solutions to problems.
Passenger Service Agent
Saudi Arabian Airlines
Aldajeej (Airport), Kuwait
08.2004 - 06.2007
- Oversaw ticketing, gate and ramp services.
Counter Staff
Alrashed Travel Co
Safat, Kuwait
10.2001 - 09.2002
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
Counter Staff
Al- Jarallah Travels
Safat , Kuwait
03.2001 - 08.2001
- Helped senior managers make effective decisions based on current and accurate reporting.
Ticket and Counter Staff
Al-Khaleejia Travel & Tourism Co. W.L.L
Safat, Kuwait
03.1998 - 08.2000
- Served customers in a friendly, efficient manner following outlined steps of service.
- Resolved problems, improved operations and provided exceptional service.
Education
Bachelor of Arts - Arts
University Of The Punjab
Sailkot 04.1999 - 04.2001
Skills
Airport Coordinator
undefinedWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification
English Language & Application Computer Course at Al-Ola National Institute Kuwait
Timeline
Safety Management System Course at Kuwait Airways Training Center Kuwait
04-2019
DGR CAT 9 Basic Course at Kuwait Airways Training Center (KAC TT) Kuwait
10-2018
Altea Dc-Customer Management Course at Kuwait Airways Training Center Kuwait
05-2017
Dangerouse Goods Regulations(CAT 9) Recurrent Course at Kuwait Airways Training Center Kuwait
02-2016
Airside Safety & Human Factors Awareness (Recurrent) Course at Kuwait Airways Training Division Kuwait
09-2015
Oasis Club Frequent Flyer MARS Course at Kuwait Airways Training Center Kuwait
09-2011
Passenger Handling 2 Course at Kuwait Airways Training Center Kuwait
12-2010
Disability Awareness US Dot CFR 14 P382 Course at Kuwait Airways Training Center Kuwait
05-2010
Ph 1 Refresher Course at Kuwait Airways Traning Center Kuwait
06-2009
Coordinator Passenger Services
Kuwait Airways
08.2007 - Current
Macs Dcs Check-In Course at Kuwait Airways Training Center Kuwait
06-2007
Passenger handling 1 at Kuwait Airways Training Center Kuwait
05-2007
Ramp Safety-RMP 100 at Saudi Arabian Airlines Kuwait
08-2006
Passenger Service Agent
Saudi Arabian Airlines
08.2004 - 06.2007
Counter Staff
Alrashed Travel Co
10.2001 - 09.2002
Counter Staff
Al- Jarallah Travels
03.2001 - 08.2001
Bachelor of Arts - Arts
University Of The Punjab
04.1999 - 04.2001
Refresher Fares & Ticketing at Kuwait Travel & Tourism Agencies Association Kuwait
04-1999
Basic Fares & Ticketing at Skyline Institute Kuwait
03-1999
English Language & Application Computer Course at Al-Ola National Institute Kuwait
11-1998
Ticket and Counter Staff
Al-Khaleejia Travel & Tourism Co. W.L.L
03.1998 - 08.2000
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