Syed Ghozeel Kazmi
Call Sale Representative
Summary
Proven Sales Manager with a track record of exceeding sales targets at Verification Officer by mastering product knowledge and sales proficiency. Skilled in building long-term customer relationships and enhancing revenue through strategic up-selling. Excels in stress tolerance and active listening, ensuring client satisfaction and loyalty.
Strong willed Telemarketer with high level of enthusiasm and energy. Over 5 years of experience in call center environments. Possessing skills in developing rapport with each customer.
Overview
5
5
years of professional experience
Work History
Call Center Sales Representative
Verification Officer
03.2019 - 08.2024
- Exceeded monthly sales targets through effective prospecting, lead generation, and closing techniques.
- Managed escalated calls professionally, resolving complex issues effectively while maintaining rapport with callers.
- Developed long-term relationships with customers by providing exceptional service and tailored solutions.
- Reduced average call times by quickly addressing customer inquiries and resolving issues proactively.
- Boosted revenue by identifying up-selling and cross-selling opportunities during customer interactions.
- Maintained high-quality standards through thorough knowledge of products, services, and company policies.
Sales Manager
Manager
05.2021 - 11.2023
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Built long-lasting client relationships through excellent customer service and consistent followups.
Education
B.com - Banking
04.2001 -
Skills
Call Center Customer Service
Additional Information
I have more than five years experience in call center industry.
I work with more than seven campaigns.
Languages
Urdu
Native language
English
Advanced
C1
Timeline
Sales Manager - Manager
05.2021 - 11.2023
Call Center Sales Representative - Verification Officer
03.2019 - 08.2024
Pir Mehr Ali Shah Arid Agriculture University - B.com, Banking
04.2001 -
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