Syeda Wafa Mehdi
Executive Assistant To The CEO And Customer Support Executive
Lahore - Punjab
Summary
Motivated and detail-oriented professional with a successful track record in assisting CEO's both locally and internationally, customer support, and recruitment. Excited to leverage expertise in sourcing, training, and nurturing top talent, while also providing exceptional customer support.
Overview
2
2
years of professional experience
2
2
Languages
Work History
Executive Assistant to the CEO
Be More Homely (UK Based)
08.2023 - Current
- Managing Email Communications: Organize and respond to emails, schedule appointments
- Data Entry and Spreadsheet Management: Maintain accurate records using software like Microsoft Excel
- Research and Information Gathering Property Maintenance Coordination
- Handle Incoming Calls: Address inquiries, concerns, and requests promptly and professionally
- Arrange trips for the CEO
Project Coordinator & Recruiter
Winnors Group Of Companies
06.2023 - Current
- Utilize ATS for UK candidate sourcing, screening, and shortlisting (Jobbank).
- Conduct meetings and interviews to assist individuals in securing jobs (LinkedIn, Indeed, etc.).
- Collaborate with hiring managers to understand staffing needs and streamline recruitment.
- Oversee internal and client position recruitment, ensuring efficiency and deadlines.
- Assign tasks and projects to recruiters based on their skills.
- Provide guidance, mentorship, and training to recruiters for enhanced performance and target achievement (Loom, Zoom).
Executive Assistant to the CEO
Support Solutions Hub (UK, Midlands)
03.2023 - 06.2023
- Managing Email Communications: Organize and respond to emails, schedule appointments
- Data Entry and Spreadsheet Management: Maintain accurate records using software like Microsoft Excel
- Handle Incoming Calls: Address inquiries, concerns, and requests promptly and professionally
Customer Support Executive
MindBridge - Taptap Send
10.2022 - 02.2023
- Promoted to Shoreditch (TapTap Send) from Talabat for excellent performance.
- Provided exceptional customer assistance via multiple channels: chat, email, WhatsApp, calls, and SMS.
- Handled incoming inquiries and concerns promptly and professionally.
- Resolved customer issues related to transactions, accounts, and services courteously and efficiently.
- Monitored and identified recurring customer feedback to suggest process improvements.
Customer Support Agent
MindBridge (Middle East Countries)
04.2022 - 09.2022
- Provided exceptional customer support to multiple countries (Kuwait, UAE, Qatar, Oman, Bahrain, and Jordan) via various channels.
- Responded promptly and professionally to inquiries, concerns, and complaints via chat support.
- Collaborated with cross-functional teams to escalate and resolve complex customer issues.
- Displayed empathy and patience in challenging situations, turning negative experiences into positive ones.
- Received an Appreciation Award for maintaining a remarkable 99.98% quality score in customer support.
- Demonstrated dedication to excellence and consistently exceeded performance expectations
Coordinator (Internship)
Kinnarird College For Women University
02.2022 - 03.2022
- Assisted in organizing and managing events, workshops, and student activities to promote campus engagement.
- Provided administrative support to department heads, handling data entry, documentation, and scheduling tasks efficiently.
- Collaborated with faculty, staff, and students to ensure smooth coordination and execution of project initiatives.
Coordinator
BeaconsField High School
01.2022 - 03.2022
- Successfully organized and managed school events, including parent-teacher meetings, cultural programs, and field trips, ensuring smooth execution and positive experiences for students, parents, and staff.
- Maintained open and effective communication with teachers, administrators, and parents to facilitate efficient information flow, resolve issues, and enhance the overall learning environment.
- Assisted in administrative tasks such as scheduling, record-keeping, and resource management, contributing to the efficient operation of the school and providing support to school leadership.
Education
Chartered Accountancy -
Institute of Chartered Accountants of Pakistan
Lahore 04.2001 -
BBA -
Virtual University
Lahore 04.2001 -
Bachelors in Commerce (ADP) -
University of The Punjab
Lahore 04.2001 -
FSC Pre Medical -
Punjab Group of Colleges
Lahore 04.2001 -
High School ( Science Group) -
Government Progressive Girls High School
Lahore 04.2001 -
Skills
Administration
Microsoft Suite
Loom
Canva
Chat GPT
Multitasking
Interpersonal Communication
Active Listening
Time Management
Product Knowledge
Accomplishments
Received "Top Quality Award" by the Client of Talabat himself based on 99.98% quality
Timeline
Executive Assistant to the CEO
Be More Homely (UK Based)
08.2023 - Current
Project Coordinator & Recruiter
Winnors Group Of Companies
06.2023 - Current
Executive Assistant to the CEO
Support Solutions Hub (UK, Midlands)
03.2023 - 06.2023
Customer Support Executive
MindBridge - Taptap Send
10.2022 - 02.2023
Customer Support Agent
MindBridge (Middle East Countries)
04.2022 - 09.2022
Coordinator (Internship)
Kinnarird College For Women University
02.2022 - 03.2022
Coordinator
BeaconsField High School
01.2022 - 03.2022
Chartered Accountancy -
Institute of Chartered Accountants of Pakistan
04.2001 -
BBA -
Virtual University
04.2001 -
Bachelors in Commerce (ADP) -
University of The Punjab
04.2001 -
FSC Pre Medical -
Punjab Group of Colleges
04.2001 -
High School ( Science Group) -
Government Progressive Girls High School
04.2001 -